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Senior Technical Project Manager

at Wunderman Thompson
Seattle, Washington, United States

Who we are:

Wunderman Thompson is a creative, data and technology agency. We are built to inspire growth for our clients with breakthrough creativity that helps our clients succeed. We are in a unique position to deliver growth based on three fundamental principles: we see the world differently and reject conventional thinking; we have an unbounded definition of creativity that can rethink business, culture, and brand experiences; we act decisively and accountably, owning delivery end-to-end. 

Who we are looking for: 

Wunderman Thompson is looking for a Senior Technical Project Manager will be the process lead in the Marketing Service Center (MSC) that is accountable for analyzing and documenting all client business processes required to on-board new subsidiaries, as well as tools and services into a marketing service center program. The Lead will be accountable for implementation of the changes to the field and controlling the changes are stable and performed as designed. They will directly manage onshore process engineers and indirectly offshore process engineers in the individual centers, oversee documentation and setup of standard processes, as well as manage consistent and quality processes throughout all marketing service centers globally. The ideal candidate for this position will have strong process change management experience and technical abilities, solid consulting skills, and will be proactive and work well in both team and individual situations. The candidate must be able to manage an onshore and offshore teams. 

What you’ll do: 

  • Client | Partner with Account Leadership to oversee the translation of our clients’ vision into a roadmap that will achieve client goals, while generating work that is measurable and has a cultural impact. You’ll work closely with the client stakeholders on changes and intake requirements and provide new service onboardings and extensions definition and delivery.
  • Build | Develop and document standardized global processes based on Six Sigma. Ensure consistency on all existing processes.
  • Process | Manage process and implementation globally, including in-scope processes that help to determine out of scope processes, and exception processes.
  • Design | Formulate custom reports on quality and push them live through the infrastructure team while keeping track if internal task tracking tool. Present monthly reports and findings to client.
  • Curate | Create appropriate documentation (i.e. Service Playbook) as required to design and implement sustainable process and business system solutions.
  • Collaborate | Work closely with the Modern Marketing Implementation Lead (a role dedicated to implementation of marketing automation tools) on the marketing automation processes and work with an infrastructure team on request form and reporting definitions.
  • Team | Manage, inspire and motivate the HQ-based process engineers and work directly with the Process Specialists in all local offices. Provide strategic oversight and identify gaps, inefficiencies and “pain-points” to current state business processes.

Who you are:

  • A builder | Entrepreneurial attitude couple with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion of team environments that are comfortable and encouraging.
  • Optimistic and resilient | Dig in and figure out how to work around problems. Takes care of self and team. Balance needed to maintain stamina and positivity.

What you’ll need: 

  • Minimum of 5 years of experience in process engineering
  • Working experience with/at Microsoft is a plus
  • Six Sigma certification or PMP or similar is a plus
  • Deep process thinking with strong cross-functional integration
  • Experience with service definition and an organization-wide deployments required
  • Demonstrated ability in developing and executing change management strategies and transition plans
  • Experience in helping to structure large, complex, and transformational process change programs
  • Ability to apply critical thinking and analytical skills to identify problems, define problem statements clearly and accurately, and apply structured and disciplined methodologies to identify root causes
  • Ability to work and thrive in global and highly ambiguous environments with ever-changing priorities
  • Able to effectively plan, prioritize, and work on many key initiatives at the same time, solve problems and implement decisions effectively, involving the right people in the process
  • Training development, management, and delivery experience
  • Excellent verbal and written communication skills and ability to interact with all levels of end users and technical resources
  • Comfortable managing meetings and project deliverables for a global organization
  • Creative problem-solving ability and a consultancy mindset
  • Requires fundamental understanding of databases, data structure and how to read a database diagram
  • Must have skills to build and manage pivot tables
  • Must be comfortable traveling abroad for site visits
  • Ability to work collaboratively with individuals and teams
  • Track record of successful client project delivery
  • Sales and marketing related change experience helpful
  • Team leading experience is a plus
  • Experience with working with remote teams is a plus
  • Experience with marketing campaign programs is a plus
  • Knowledge and expertise in using process-engineering software is a plus
  • Technical experience and working knowledge in Excel and SQL is plus to develop reports

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Careers

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

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