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Senior IT Support Specialist (Contract)

at Wunderman Thompson
Seattle, Washington, United States

Who we are: 

We're a merry band of ridiculously hard-working folks of all disciplines who have scratched and climbed and thunk our way to doing the best work coming out of Seattle for clients all over the globe. Besides being generally asshole-free, we are a place that embraces the bold and fights for great ideas above all else. And we’re part of a global network of agencies who are fighting the same fight in Russian, Mandarin, and London-ese. Check out our work. Stalk us a bit on social. Ask someone you know about our friendly dogs and friendlier bar. Join us in believing in great. 

Who we are looking for:

Wunderman Thompson is seeking a customer service-centric candidate for our Senior IT Support Specialist position supporting our Seattle offices. Under moderate supervision, you will maintain, analyze, troubleshoot, and resolve Mac and PC hardware and software issues and identify network problems related to Macs and PCs. You will also install and configure Mac and PC software and hardware, and perform repairs, upgrades, and replacements as needed. You will support and maintain user account information including rights, security and systems groups. You will also track problem history, document processes, problems, and resolutions. We are looking for someone who is a problem solver, detail-oriented to the core, and able to be highly responsive in a dynamic, sensitive, and high-pressure environment.

This is a long-term contract position. We are only considering candidates local to the Seattle area.

What you’ll do: 

  • Provide excellent technical support service.
  • Support both Mac and Windows platforms.
  • Respond to HelpDesk tickets according to our SLA.
  • Build and install new computer systems. Migrate data as part of upgrade process.
  • Troubleshoot and repair workstation hardware and software as well as general network connectivity.
  • Manage Tier 1 Active Directory navigation.
  • Support unified communication tools (Skype for Business, Teams and ZOOM).
  • Troubleshoot remote users by phone and remote control sessions.
  • Assist with Audio Visual setup and support.
  • Manage mobile devices and vendor administration.
  • Maintain and track assets within asset management system.
  • Work with local Finance/IT teams on budget and procurement.

What you’ll need: 

  • At least 3+ years’ experience in an IT Support or HelpDesk role (Tier 3 or Higher preferred) with solid knowledge supporting both PC and Mac/Apple in a mixed environment. Apple certification preferred.
  • Previous experience integrating Mac computers into a Windows server environment.
  • Previous experience working to set budgets and procurement of hardware/software a plus.
  • Ability to deliver quality customer service through both remote and face-to-face interactions.
  • Excellent follow through and communication skills.
  • Experience using a ticketing system. IVANTI experience a plus.
  • Ability to manage multiple projects and tasks at once.
  • Ability to diagnose and resolve hardware and software problems.
  • Support and administrative experience supporting Skype for Business & Office 365 (O365).
  • Solid understanding of mobile devices, operating systems (iOS, Android) and vendor management.
  • Understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
  • Experience with Teams and ZOOM a plus.
  • Willingness to train others and learn from fellow staff. Active participant in team projects and able to work independently or in groups.
  • Attention to details.
  • Ability to document and follow processes.
  • Ability to lift 75lbs.

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter.  

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Careers

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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