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Account Supervisor

at Wunderman Thompson
Orange County, California, United States

Who we are:

Wunderman Thompson is a creative, data and technology agency. We are built to inspire growth for our clients with breakthrough creativity that helps our clients succeed. We are in a unique position to deliver growth based on three fundamental principles: we see the world differently and reject conventional thinking; we have an unbounded definition of creativity that can rethink business, culture, and brand experiences; we act decisively and accountably, owning delivery end-to-end. 

Who we are looking for: 

Wunderman Thompson is seeking an Account Supervisor. You support and guide day-to-day Client Services (CS) operations for developing and executing complex pharmaceutical marketing programs – either independently or with junior team support – while working with team leader(s) and strategic partners to support client business. You provide independent thinking to clients to suggest new, unexplored solutions to client challenges in a regulated environment as outlined by senior Client team, or related to tactical programs managed personally. 

What you’ll do: 

Client Relations

  • Acts as primary client contact on day-to-day program development and execution for larger/more complex programs.
  • May develop or assist account leader(s) in preparing and delivering client presentations and recommendations.
  • Works with senior CS team members to promote organic growth within the business, leveraging agency capabilities and services.
  • Liaisons with client’s regulatory and legal review board on proposed creative and marketing ssaets.

Strategy and Planning

  • Working with senior team members, helps guide brand development on a program or tactical level. Expand upon guidelines and instructions provided by senior team to enhance the program strategically at a tactical level.
  • Ensures agency output meets strategic and business objectives, as outlined in Creative Brief and/or other related strategy documents.
  • Assists clients in staying true to the creative brief, by measuring their feedback against agreed-upon strategy and engaging with client on this level, both independently and in conjunction with senior team members, if necessary.
  • Reviews program results, research findings, segmentation data, competitive activity, etc., with Client Services staff and other strategic partners across departments (e.g., Marketing Intelligence, Insights & Innovation, etc.) to identify marketing refinements and opportunities.
  • Researches and updates team on current industry news related to experience, engagement, relationship or digital marketing or client projects.
  • Maintains overall knowledge in all agency disciplines, particularly in how they can be leveraged to help meet client objectives and strategies.

Project Management

  • For larger/more complex programs, takes ownership and proactively coordinates and organizes efforts among departments, leveraging junior CS staff as appropriate.
  • Ensures that principles of efficiency, economy and quality are utilized in all client work they are responsible.
  • Ensures quality control by reviewing agency products including: creative work, financial analyses, key client communications, key schedules, creative strategies and strategic decks.
  • Assists with day-to-day account problem solving, by providing guidance to junior team and raising issues and solutions to senior team.
  • Manages regulatory review process, overseeing submissions and coordinating between in house and external parties responsible for client and OPDP review.

Financial Management

  • Works with PM team for project budget management process, to influence development and management of budget to ensure they are not exceeded.
  • Exemplifies fiscal responsibility by adhering to agency and client expense management and staffing policies and procedures.

Who you are:

  • A builder | Entrepreneurial attitude couple with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion of team environments that are comfortable and encouraging.
  • Optimistic and resilient | Dig in and figure out how to work around problems. Yes and why not posture. Takes care of self and team. Balance needed to maintain stamina and positivity.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need: 

  • Minimum of five years of related advertising/marketing experience (either client or agency), or equivalent combination of education and experience required.
  • Experience in pharmaceutical or healthcare marketing.
  • Experience launching pharmaceutical products and new drugs into market, through FDA approval is preferred
  • Working knowledge of FDA and OPDP guidance on pharmaceutical marketing is preferred
  • One or more years of supervisory experience.
  • Competency in Microsoft Office, Internet environments and industry-standard software programs.
  • Proven ability to work independently on project execution, taking ownership with supervision as necessary.
  • Comprehensive understanding of relationship marketing techniques and how they are utilized to deliver client objectives.
  • Superior organization and prioritization skills across multiple projects simultaneously, with ability to meet high standards for quality and accuracy under tight deadlines.
  • Superior communication skills, including but not limited to: writing long and short formats, presenting projects and listening to clients and working associates.

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Careers

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

Job Title
Department
Location
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Account Director

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Account Supervisor

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Account Supervisor

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Operations

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Creative

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Chief Revenue Officer

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Executive

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Client Services Manager

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Copywriter (Contract)

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Technology

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Technology

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Technology

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Remote,

Technology

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Orange County, CA, United States

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Digital Project Manager

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Data & Analytics

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Director, Product Strategy

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Director, Strategy

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eCommerce Media Planner

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Media Services

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Media Services

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Project Management & Delivery

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File Receipt Coordinator

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Google Cloud Administrator

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Technology

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Technology

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Technology

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Technology

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Graphic Designer

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Group Strategy Director

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Strategy

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Head of HR

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People

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HR Administrator

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People

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HR Generalist

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People

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Integrated Strategist

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Strategy

Toronto, Canada

Technology

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IT Director

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Technology

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Technology

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Lead Designer

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Creative

Denver, CO, United States

Technology

Atlanta, GA, United States

Technology

Denver, CO, United States

Lead/Senior iOS Engineer

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Technology

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Marketing Specialist

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Client Services

Praha, Czech Republic

Media Planner

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Media Services

New York, NY, United States

Operations Analyst

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Operations

Seattle, WA, United States

People Associate

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People

New York, NY, United States

Technology

Louisville, CO, United States

Project Management & Delivery

New York, NY, United States

Project Manager

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Project Management & Delivery

Los Angeles, CA, United States

Project Management & Delivery

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Project Manager

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Orange County, CA, United States

Project Manager (Contract)

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Project Management & Delivery

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New Business

New York, NY, United States

QA Analyst

Possible

Technology

Buenos Aires, Argentina

Operations

Toronto, Canada

Resource Manager

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Operations

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Search Strategist

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Strategy

New York, NY, United States

Senior Account Executive

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Client Services

Orange County, CA, United States

Senior Account Manager

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Data & Analytics

New York, NY, United States

Technology

Buenos Aires, Argentina

Senior Art Director

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Creative

Orange County, CA, United States

Senior Copywriter

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Creative

Praha, Czech Republic

Creative

Buenos Aires, Argentina

Senior Designer

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Experience

New York, NY, United States

Senior Digital Analyst

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Data & Analytics

Los Angeles, CA, United States

Senior Digital Analyst

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Technology

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Creative

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Technology

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Senior Product Owner

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Senior Project Manager

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Senior Project Manager

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Senior Project Manager

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Project Management & Delivery

Los Angeles, CA, United States

Project Management & Delivery

Seattle, WA, United States

Senior Strategist

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Technology

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Project Management & Delivery

Seattle, WA, United States

Strategy

New York, NY, United States

Strategy Director

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Strategy

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Strategy Director

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Strategy

Atlanta, GA, United States

Team Lead, Campaign & Data

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Production

Praha, Czech Republic

Operations

Toronto, Canada

Technology

Buenos Aires, Argentina

Technology

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Creative

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UX Lead

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VP, Account

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Web Developer, Front-end

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No positions are available at this time.