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Resource Manager

at Wunderman Thompson
Los Angeles, California, United States

Who we are:

Wunderman Thompson is a creative, data and technology agency. We are built to inspire growth for our clients with breakthrough creativity that helps our clients succeed. We are in a unique position to deliver growth based on three fundamental principles: we see the world differently and reject conventional thinking; we have an unbounded definition of creativity that can rethink business, culture, and brand experiences; we act decisively owning delivery end-to-end. 

Who we are looking for:

The LA office is looking for a Resource Manager.

What you’ll do: 

The Resource Manager is accountable for the formation of project teams that are successful in delivering great work, meeting client and agency objectives, and being profitable. In addition, the Resource Manager supports the efficient management of projects by ensuring teams are leveraging tools and processes correctly, communicating status regularly, and addressing staffing and budget issues in a timely manner. This includes facilitating communication between project and discipline leads, prioritizing resource requests, analyzing utilization and forecasting capacity, and deploying staff to match client and employee needs. Your role will be split across three areas:

Resource Assignment

  • Process resource requests from Project Managers and team leads, to staff all projects / clients
  • Understand skill set needs and match resources to best fit client, individual staff and business goals
  • Serve as gatekeeper for individual resources to ensure schedules are not under booked, resulting in low utilization (or over booked resulting in burn out / employee satisfaction issues).
  • Facilitate weekly forecasting conversations with all Project Managers and team leads
  • Troubleshoot resourcing conflicts and offer creative solutions while considering other internal resources, other office availabilities, contractors and costs to the business
  • Ensure resourcing processes are documented and organized in an easily accessible way
  • Attend regional resourcing meetings to share availability and needs across the agency

Data Management & Reporting

  • Serve as NetSuite administrator, fielding company and employee requests and inquiries
  • Review variances between forecasts and actuals to make recommendations on improvements
  • Share Utilization Reports and Operations Dashboard Reports with the leadership team and identify opportunities and areas of concern; this involves running reports, verifying the data with Project Managers, formatting presentations, and articulating insights

Contractor Management

  • Build a broad contractor network through recruiting of new resources and consistent communication, and relationship building with existing / previous contractors
  • Ensure contractor onboarding is efficient and communication is clear
  • Verify and oversee the processing of contractor timesheets and invoices to ensure timely payment
  • Evaluate contractor performance, taking input from team members to ensure all contractors are meeting or exceeding role standards
  • Finalize all contractor hires, negotiating all contractor rates in alignment with finance 

What you’ll need:

  • 2-3 years of Resource Management experience, preferably in a marketing or creative agency environment.
  • Finalize all contractor hires, negotiating all contractor rates in alignment with finance
  • Insatiable curiosity, a desire to learn from and with others, and a sense of humor.
  • Excellent communication skills, organizational skills, attention to detail, and the ability to handle simultaneous tasks and projects in a fast-paced environment
  • Ability to handle sensitive and confidential information appropriately
  • Knowledge of standard office software applications including resource monitoring software similar to NetSuite, with moderate skills in Excel, Outlook, Word and PowerPoint.

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter.  

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Careers

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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