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Computer Operator

at Wunderman Thompson
Dallas, Texas, United States

Who we are:

Wunderman Thompson is a creative, data and technology agency. We are built to inspire growth for our clients with breakthrough creativity that helps our clients succeed. We are in a unique position to deliver growth based on three fundamental principles: we see the world differently and reject conventional thinking; we have an unbounded definition of creativity that can rethink business, culture, and brand experiences; we act decisively and accountably, owning delivery end-to-end. 

Who we are looking for:

Wunderman Thompson Data is seeking a Computer Operator to provide production and issue management support, environmental and computer system availability monitoring and maintenance, security system monitoring, certain access administration duties, and technical team issue escalation support. A Computer Operator is expected to work independently and resolve issues and respond to questions without direct supervisory guidance approximately 80% of the time.

What you’ll do: 

  • Become familiar with all computer operations and security policies and procedures
  • Monitor server, storage, and network availability
  • Monitor problem tickets and follow escalation according to issue management procedures
  • Monitor batch processing jobs and manage work based on user production schedules
  • Provide hands-on support for technical team members and vendors for electrical circuit provisioning, server and network hardware installation, de-installation and system resets as directed, and environmental equipment maintenance as required
  • Make computer room vender service calls as needed
  • Support computer room vendor/visitor access and Visitor Log process
  • Perform scheduled tape library maintenance and off-site rotation processes
  • Operate a PC using current Microsoft OS and Office applications
  • Perform other computer room support activities as directed from time-to-time by the Operations Supervisors

Who you are:

  • Must be able to multi-task effectively
  • Flexibility to adapt quickly to changing direction or priorities
  • Must possess good phone skills and manners
  • Must possess good written and verbal communication skills

What you’ll need: 

Prefer prior work experience with the following or similar availability monitoring and ticketing systems:

  • OpsView / Nagios
  • SiteScan
  • Workfront
  • IssueTrak 

Prefer prior work experience with the following Microsoft products:

  • Windows 10
  • Outlook
  • Excel
  • Word
  • Visio

 Prefer prior work experience with z/OS or similar OS and utilities:

  • z/OS
  • JES2
  • TSO
  • ISPF
  • SDSF
  • RACF
  • DFSMSrmm

 Prefer prior work experience with the following or similar backup hardware and software:

  • Oracle SL8500 and IBM TS4500 Tape Library Systems
  • LTO7, LTO4 and IBM 9840 Tape Transports
  • NetBackup

 Prefer prior work experience with the following or similar environmental equipment:

  • Leibert and Canatal computer room AC
  • Generac emergency power generators
  • Powerware UPS systems
  • PDI PDUs and Eaton RPPs

 Physical Requirements:

  • Must be able to lift and carry 40 pounds
  • Must be able to reach 80 inches above floor level and retrieve objects at floor level
  • Must be able to stand for extended periods
  • Must be able to work a 12 hour scheduled shift under a three day on / three day off rotation
  • Must be able to work on weekends
  • Must be able to work occasional overtime as needed

 Preferred Knowledge & Experience Requirements:

  • 3+ years of experience with mainframe operations using IBM mainframes, or
  • Certificate of completion in Computer Operations from accredited trade school

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Careers

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

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