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Senior User Experience (UX) Designer

at Mirum
San Diego, California, United States

Who we are:

Wunderman Thompson is a creative, data and technology agency. We are built to inspire growth for our clients with breakthrough creativity that helps our clients succeed. We are in a unique position to deliver growth based on three fundamental principles: we see the world differently and reject conventional thinking; we have an unbounded definition of creativity that can rethink business, culture, and brand experiences; we act decisively and accountably, owning delivery end-to-end. 

Mirum is a digital agency under Wunderman Thompson that creates experiences that people want and businesses need. Named a Visionary in the 2019 Gartner Magic Quadrant, Mirum helps guide brands in business transformation and experience development.

Who we are looking for:

Wunderman Thompson's Mirum San Diego office is seeking a Senior UX Designer to own the UX design process from ideation to launch across complex, retention-focused projects. You’re a great candidate if you enjoy being the voice of the user–using research, observation, data, and best practices to inform innovative new experiences–and thinking holistically about the impact of your work on both the customer journey and the business.

What you’ll do: 

  • Lead projects by guiding your team and the client with a confident and flexible approach to problem solving.
  • Communicate strategic solutions with highly detailed diagrams, flows, wireframes, charts, graphics, models, etc.
  • Support interaction design decisions by explaining the user-centered reasoning behind the approach so there are no doubts about the solution
  • Propose and conduct usability testing with a variety of methods from automated online testing to in-person moderated testing.
  • Collaborate with UX, creative & strategy roles to define and/or roadmap deliverables.
  • Create, coordinate & lead UX activities including: research, competitive audits, design systems, design patterns, experience roadmaps, interaction design and visual design.
  • Collaborate with internal teams and clients to ensure integrity of envisioned experiences pre-launch as well as iteration post-launch.
  • Passionately sell (and defend) UX design decisions to clients via strategic and relevant deliverables and impactful presentations while being open to feedback and collaboration.
  • Partner with other agency disciplines and leads to ensure a holistic approach to UX outcomes across integrated digital touch points.
  • Support and balance team recommendations with research, analytics, usability testing, customer insights and other quantitative/qualitative insights as appropriate to advance ideas.

What you’ll need:

  • 5+ Years of experience defining and creating experiences across applications, mobile, website, social and interactive display channels. Interactive agency experience is a plus.
  • Ability to lead teams and clients through the often-cloudy abstracts of interaction design and human behavior.
  • Strong client management skills with the ability to balance scope, business objectives and user goals.
  • Experience leading teams to creative solutions in a variety of environments, sometimes without the ideal answers.
  • You believe experience design is not just a step in the process…it is integrated in everything we do. You validate through research, think creatively, empathize with clients, customize activities and respond to ongoing feedback to continually evolve client products and services.
  • You like to talk…and listen.
  • You are the spokesperson for creative ideas and approaches; able to find an optimized balance between client business objectives and user needs. You sell clients on your approach, your proposals and your commitment to the success of the project.
  • You do great work. You make others do really great work.
  • Expert knowledge and demonstrable portfolio of work experience in web prototypes, wireframes, flows and illustrations via OmniGraffle, Axure, Sketch, or similar tools.
  • Experience in one or multiple of the following roles: UX Researcher, Information Architect, Interaction Designer, Visual Designer, UX Designer.
  • Understanding of the technical capabilities of HTML, XML, CSS, JavaScript as well as popular web plugins, APIs, etc.
  • Strong client presentation and visual communication style, excellent verbal and written skills mandatory is a MUST.
  • Strong understanding, passion and thought leadership for digital technologies, trends and design with an understanding of how they can benefit clients.
  • Comfortable working with tight deadlines across multiple projects.
  • Mobile design experience via mobile sites or applications (iOS, Android) is desired.
  • Occasional travel as needed for client presentations, meetings and user testing.

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter.  

Mirum and Wunderman Thompson are committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
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Careers

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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