Careers

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Senior UX Strategist

at Wunderman Thompson
Los Angeles, California, United States

Who we are:

Wunderman Thompson is a creative, data and technology agency. We are built to inspire growth for our clients with breakthrough creativity that helps our clients succeed. We are in a unique position to deliver growth based on three fundamental principles: we see the world differently and reject conventional thinking; we have an unbounded definition of creativity that can rethink business, culture, and brand experiences; we act decisively and accountably, owning delivery end-to-end.

Who we are looking for:

We’re seeking a Senior UX Strategist who will focus on shaping strategies and design solutions starting from a clear understanding of consumers, markets and enabling technologies. You’ll work with a cross-functional team to help define the vision for, and execution of, digital experiences from single products or service touch-points, to large, complex services and systems with a focus on owned, social and partner digital platforms. Together, you will foster an environment of strong empathy for the human condition, critical thinking, business acumen, and love for solving the most meaningful problems through experience building.

You are a proven expert in research and strategic thinking, and you’re passionate about people and their needs, and will use your skills in research and design to help create meaningful, engaging products and services. You have an innate curiosity and drive to find compelling consumer insights and are constantly searching for new ways of constructing effective and inspiring strategies and creative. 

What you’ll do: 

  • Client | Present directly to clients, gaining their trust by telling a concise and compelling story to explain our strategies and approach. Provide strategic direction to Account teams for brands across the digital ecosystem, in addition to partnering with creative and brand teams to create and update case studies each quarter that illustrate the compelling stories on our best work.
  • Team | Lead, manage, inspire and motivate project, product and development teams. Review team deliverables. Provide inspiration, strategic oversight and ensure the work gets noticed, used and appreciated. Collaborate with Project Managers to develop and manage realistic timelines and project plans.
  • Innovation | Develop an industry-leading approach to CX, including tools, and technology to create data-driven Customer Journeys capable of identifying disruptive innovations throughout a brand experience.
  • Product Prototyping | Develop and design user stories, concepts, storyboards, and work with UX and creative to develop wireframes and prototypes to various degrees of fidelity to make your ideas clearly understood.

Who you are:

  • A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging.
  • Optimistic and resilient | Dig in and figure out how to work around problems. Yes and why not posture. Takes care of self and team. Balance needed to maintain stamina and positivity. 
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful. 

What you'll need:

  • 5+ years of professional strategy and/or UX experience within a digital agency, consulting firm, and/or boutique strategy firm.
  • Proven experience in various types of user/customer research, user testing and analysis, insights generation, campaign development, touchpoint/ journey mapping, workshop design and management, developing sketches/ low fidelity wireframes for digital prototypes, products, and or services.
  • Insatiable curiosity and passion about uncovering human truths, choices, and behaviors.
  • Strong project and people management skills. A proven track record of functioning as a project leader as well as an individual contributor.
  • Expertise in synthesizing and translating lots of information and/or data into cohesive and concise thoughts and plans. Articulating problems and solutions clearly to bring unity to teams.
  • Comfort working independently, with some guidance.
  • Experience in collaboration and working cross-functionally (i.e. with Creative, User Experience, Account and Analytics teams).
  • Flexible working style, keeping up with a fast-paced account and comfortable with shifting focus as business needs develop.
  • Experience with marketing automation frameworks and mapping.
  • Familiarity with agile/lean methodologies and best practices.
  • Up-to-date understanding of market trends and keen interest in following emerging technologies.
  • Some experience using prototyping tools (i.e. InVision).
  • Experience in large website redesigns.
  • Utilities experience.

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter.  

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

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Department
Location
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Senior Project Manager

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Zaslat CV/Send CV

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No positions are available at this time.