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Careers

Senior Community Manager (Gaming)

at Wunderman Thompson
Atlanta, Georgia, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a strategically-minded, engaged and detail-oriented Senior Community Manager (Gaming) to join our team.  

The Senior Community Manager (Gaming) is an experienced communications specialist supporting a growing creator community. You will be responsible for helping to develop and implement our community engagement strategy with our creators and partners. This role will use social media and email communications best practices to connect with creators and ensure we’re developing strong relationships with them.

You will be required to fully realize all online community touch points and develop initiatives to communicate with creators & partners in a timely manner that encourages creator connection and satisfaction. Additionally, as the direct touch point with the community, this person will increase the quality of online interactions and depth of insights to drive sustained growth.

 This role may require some non-traditional hours, including evenings and weekends. 

What you’ll do: 

  • Monitor | Post and moderate within thoughtfully determined criteria and best practices.
  • Build | Use data and social listening to proactively seek out opportunities to grow the brand’s presence and unify their identity on all social channels. Share industry and community insights by pitching new ideas and relevant findings.
  • Engage | Deliver support and attention to those engaging around the brand and campaign, surfacing trends while they’re emerging. Address public relations and VIP opportunities in real time.
  • Collaborate | Work cross-functionally with the Marketing Sciences department to analyze performance and plan for optimization.

Who you are:

  • Team Player | Open to exploring new approaches and ideas.
  • Fast Paced | thrives in fast paced situations and can make quick judgment calls based on best practices, brand objectives, and insights.
  • Detail Oriented | You have a completer mentality and a strong record of delivery. You are organized and have excellent time management skills.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need: 

  • 5+ years of experience in all social platforms, including Twitch and living streaming.
  • Passion for gaming, photography and/or technology welcome!
  • Refine community creator strategy and best practices for owned channels to drive overall brand and creative consistency. 
  • Audience and content analysis translated into strategic and content development.
  • Writing and ideating on high level brand strategy and campaign strategy. 
  • Development of ongoing content briefs. 
  • Strategic guidance for community management. 
  • Supporting gamers partnership and amplifying launches. 
  • Managing social channels during all livestream events. 
  • Driving growth and partnership strategy of the creator programs. 
  • Coordinating, managing and developing Gamers’ programs and roster. 
  • Proactively and responsively engage the Gamers’ community on social channels.
  • Work closely with internal teams to stay up to date with product evolution as well as amplify launches through creator communication channels.
  • Stay up to date on new social media tools, cultural moments, and competitor activity.
  • Maintain a line of open communication with user support & communications to address creator support inquiries.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

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Zaslat CV/Send CV

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No positions are available at this time.