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Careers

Group Strategy Director CRM - Freelance

at Wunderman Thompson
New York, New York, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.   

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson New York is looking for a Freelance Group Strategy Director. This is a unique opportunity to get involved early in the process with this client to develop innovative approaches to CRM with an emphasis on engagement across the consumer journey. The ideal candidate is an independent thinker who can balance a strong POV with a collaborative way of working with mixed teams to shape new ways of connecting with customers. You’ll have deep CRM strategy experience, the ability to bring together audience insights, business and category drivers with data and technology to develop personalized experiences. You’ll have a deep appreciation for integrated ideas and know how to inspire creative teams.  The role may have potential to convert to full time.

What you’ll do: 

  • CRM Approach | Collaborate with team to shape the brand story based on our innovative approach to CRM.
  • Customer Segmentation | Collaborate with data team on an advanced approach to audience analysis and segmentation/differentiation based on a combination of 1st-party research and customer data.  This approach to audience analysis creates an opportunity to develop a rich landscape of content and creative that connects with the various audiences based on their differentiated emotional motivators. 
  • Customer Journey  | Collaborate with CX and data team to develop an understanding of customer segment journeys to define pain points, barriers and triggers which provide an opportunities to improve experience and communications. 
  • CRM Strategy  | Own and define the consumers’ omni-channel CRM experience based on the innovative approach combined with CRM best practices. Develop contact strategy, personalization plan, learning agenda and hypothesis based on opportunities for 2-3 segments. From this strategy create briefs for creative development and implementation plan.
  • Participation   | Attend client meetings as needed and being part of the presentation team. Participate in daily internal meetings as a full team, and in breakout groups specific to your activities.

Who you are:

  • A builder and thought leader | Innovator with a desire to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and collaborative | Our team is close-knit and supportive and we’re working to create a story, at speed – you must be a champion of team environments that are comfortable and encouraging, especially when working across disciplines.
  • An experimenter | Embrace the unknown and ready to break process. You’ll be excited by opportunities to explore new ideas rather than rely on existing paradigms, and you view technology as a tool that can drive this creativity.
  • A team player | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need: 

  • 15+ years of leadership experience in large scale CRM program development across multiple platforms, including the creation and management of associated budgets.  
    • Experience with MarTech
    • Experience with the clients in the technology category
    • Proven Agency side experience
  • A hands-on, “roll up your sleeves,” action-oriented approach and comfort leading and working with a strong, multidisciplinary team.
  • Successful track record of helping to build and present strategic CRM concepts/programs, recommendations and tactics for clients and effectively executing programs 
  • Ability to think independently, creatively and strategically.
  • Ability to motivate and positively engage staff and management in ways that build trust and enthusiasm. 
  • Excellent verbal and written communication skills.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels: Twitter, FacebookLinkedIn, and Instagram

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

Job Title
Department
Location
Account Director

Wunderman Thompson

Client Services

Orange County, CA, United States

Account Director

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Account Executive

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Accounting Manager

Wunderman Thompson

Finance

Dallas, TX, United States

Account Manager

Wunderman Thompson

Client Services

Praha, Czech Republic

Account Supervisor

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Account Supervisor

Wunderman Thompson Health

Client Services

Stamford, CT, United States

Analytics Project Manager

Wunderman Thompson

Data & Analytics

Norwalk, CT, United States

Art Director

Wunderman Thompson

Creative

Austin, TX, United States

Associate Creative Director - Copy

Wunderman Thompson Health

Creative

New York, NY, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Media Services

Chicago, IL, United States

Associate Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Associate Medical Director

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Business Analyst

Wunderman Thompson

Technology

Toronto, Canada

Business Manager

Wunderman Thompson

Production

Atlanta, GA, United States

Business Manager

Wunderman Thompson Health

Finance

Stamford, CT, United States

Campaign Specialist

Wunderman Thompson Health

Strategy

Saint Louis, MO, United States

Executive

New York, NY, United States

Chief Technology Officer

Wunderman Thompson

Technology

Wunderman Thompson North America,

Content Strategist

Wunderman Thompson

Strategy

Atlanta, GA, United States

Copy Supervisor

Wunderman Thompson Health

Creative

New York, NY, United States

Copy Supervisor

Wunderman Thompson Health

Creative

New York, NY, United States

Copywriter

Wunderman Thompson

Creative

New York, NY, United States

Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Copywriter

Wunderman Thompson Health

Creative

Kansas City, MO, United States

Copywriter (Contract)

Wunderman Thompson

Creative

New York, NY, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Detroit, MI, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Austin, TX, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Atlanta, GA, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Chicago, IL, United States

Creative

Praha, Czech Republic

Creative

Praha, Czech Republic

CRM Operations Consultant

Wunderman Thompson

Data & Analytics

London, United Kingdom

Data Partner

Wunderman Thompson

Data & Analytics

London, United Kingdom

Design Director

Wunderman Thompson

Creative

Portland, OR, United States

Designer

Wunderman Thompson Health

Creative

Kansas City, MO, United States

Designer

Wunderman Thompson

Creative

New York, NY, United States

Digital Campaign Manager

Wunderman Thompson Health

Strategy

Saint Louis, MO, United States

Digital Designer

Wunderman Thompson

Creative

Memphis, TN, United States

Digital Project Manager

Wunderman Thompson

Project Management & Delivery

Memphis, TN, United States

Digital Strategist

Wunderman Thompson

Strategy

Memphis, TN, United States

Director, Brand Experience

Wunderman Thompson

Strategy

Wunderman Thompson North America,

Media Services

Seattle, WA, United States

Editorial Copywriter

Wunderman Thompson

Creative

Minneapolis, MN, United States

English Native Copywriter

Wunderman Thompson

Creative

Buenos Aires, Argentina

Experience Designer, UX

Wunderman Thompson

Experience

Chicago, IL, United States

Experience Designer, UX

Wunderman Thompson

Experience

Minneapolis, MN, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Financial Analyst

Wunderman Thompson

Finance

Toronto, Canada

Front-end Web Developer

Wunderman Thompson

Technology

Memphis, TN, United States

Google Cloud Administrator

Wunderman Thompson

Technology

Wunderman Thompson North America,

Group Account Director

Wunderman Thompson

Client Services

Minneapolis, MN, United States

Group Account Director

Wunderman Thompson

Client Services

Chicago, IL, United States

Group Art Supervisor

Wunderman Thompson Health

Creative

Wunderman Thompson Health,

Strategy

New York, NY, United States

Junior Art Director

Wunderman Thompson

Creative

Austin, TX, United States

Creative

Buenos Aires, Argentina

Junior Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Technology

Atlanta, GA, United States

Technology

Denver, CO, United States

Client Services

Praha, Czech Republic

Marketing & Web Analyst

Wunderman Thompson

Data & Analytics

Praha, Czech Republic

Media Planner, eCommerce

Wunderman Thompson

Media Services

Seattle, WA, United States

Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

.Net Developer

Wunderman Thompson

Technology

Toronto, Canada

Program Manager

Wunderman Thompson

Project Management & Delivery

New York, NY, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

New York, NY, United States

Project Management & Delivery

Buenos Aires, Argentina

Project Manager

Wunderman Thompson

Project Management & Delivery

Chicago, IL, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Dallas, TX, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Orange County, CA, United States

Project Manager

Wunderman Thompson Health

Project Management & Delivery

New York, NY, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Trenton, NJ, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Philadelphia, PA, United States

Scientific Associate

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Scientific Associate

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

New York, NY, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

New York, NY, United States

Senior Analyst

Wunderman Thompson

Data & Analytics

Atlanta, GA, United States

Data & Analytics

Washington, DC, United States

Senior Art Director

Wunderman Thompson

Creative

Orange County, CA, United States

Senior Art Director

Wunderman Thompson

Creative

Austin, TX, United States

Media Services

Atlanta, GA, United States

Media Services

New York, NY, United States

Senior Copywriter

Wunderman Thompson Health

Creative

New York, NY, United States

Senior Copywriter

Wunderman Thompson

Creative

New York, NY, United States

Senior Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Media Services

Memphis, TN, United States

Senior Digital Strategist

Wunderman Thompson Health

Strategy

Kansas City, MO, United States

Senior Editor

Wunderman Thompson Health

Creative

New York, NY, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Technology

San Diego, CA, United States

Technology

Buenos Aires, Argentina

Senior Medical Director

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Creative

Buenos Aires, Argentina

Creative

Buenos Aires, Argentina

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Chicago, IL, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Minneapolis, MN, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Trenton, NJ, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Philadelphia, PA, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Atlanta, GA, United States

Senior SEM/SEO Strategist

Wunderman Thompson Health

Media Services

Kansas City, MO, United States

Senior Strategist

Wunderman Thompson

Strategy

Chicago, IL, United States

Senior Strategist

Wunderman Thompson

Strategy

Minneapolis, MN, United States

SEO Specialist

Wunderman Thompson

Media Services

Memphis, TN, United States

SEO Specialist

Wunderman Thompson

Media Services

Austin, TX, United States

SEO Specialist

Wunderman Thompson

Media Services

San Diego, CA, United States

SEO Specialist

Wunderman Thompson

Media Services

Chicago, IL, United States

Client Services

Praha, Czech Republic

Media Services

San Diego, CA, United States

Media Services

Chicago, IL, United States

Media Services

Austin, TX, United States

Strategist - Social

Wunderman Thompson

Strategy

Portland, OR, United States

Strategist - Social

Wunderman Thompson

Strategy

New York, NY, United States

Strategy Director

Wunderman Thompson

Strategy

Seattle, WA, United States

Creative

Buenos Aires, Argentina

Creative

Buenos Aires, Argentina

Unica Technical Specialist

Wunderman Thompson

Operations

Wunderman Thompson North America,

VP Director of Strategy

Wunderman Thompson

Strategy

Orange County, CA, United States

VP, Group Account Supervisor

Wunderman Thompson Health

Client Services

New York, NY, United States

Technology

Praha, Czech Republic

Zaslat CV/Send CV

Wunderman Thompson

Client Services

Praha, Czech Republic

No positions are available at this time.