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Careers

Experience Strategy Director

at Wunderman Thompson
Chicago, Illinois, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.   

We are 20,000 strong in  90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson, Midwest is seeking an Experience Strategy Director to be responsible for leading the experience strategy and design for a portfolio of clients. You are a seasoned, highly-proficient leader and expert in user-centered strategy and UX design principles. You’re someone who can synthesize and translate abstract and complex concepts into simple solutions that frame clear opportunities to build strong product and service experiences. Where our clients see insurmountable challenges, you relish in the opportunity to show them the path to success.

You’re a seasoned strategy practitioner who can zoom in and out and thrives at the intersection of data, technology and creativity. You enjoy leading multifaceted teams and getting your mind and hands in the details. You’re an empathetic champion of the customer, with an insatiable curiosity for their motivations and actions. You’re multi-lingual, with the ability to collaborate with senior-level clients, agency leadership, account teams, digital project managers, brand strategists, creative directors, developers and UX practitioners to envision and iterate product design concepts, and deliver world-class experience design solutions. You have an ability to look at a situation, deconstruct it, and devise a way to make it better. You’re a restless futurist and thought-leader inspired by brand and business innovation and emerging technologies, while remaining keenly focused on the practical needs of today’s brands.

To be considered for this role, you must submit an online portfolio or PDF of your work.

What you’ll do:

  • Formulate Experience Strategy | Lead the analysis needed to devise world-class customer experience strategies, including digital product and service design audits, content audits, competitive analysis, market opportunity trends, qualitative research plans, and research analysis. You’ll provide strategic rigor during the entire life cycle of a digital product or service experience – from vision and conception to launch and optimization.
  • Lead Teams | Provide leadership, mentorship and support for XS/XD staff. Execute and guide teams to create outstanding and cohesive customer experiences across the client portfolio. Apply user-centered strategy methods to uncover and synthesize user insights and needs with brand and business goals translated into clear direction that guides effective UX design methods. 
  • Partner with Clients | You’ll serve as a trusted strategic advisor to all levels of clients, leading them and earning their trust by demonstrating credibility in your craft, an unbiased perspective and unique take on their business challenges, a passion for their brand and their customer, and an unwavering focus on their success.

Who you are:

  • Systematic Thinker | You’re an analytical and technically-minded problem solver. You’re also design-oriented with an obsession for data, patterns, and how disparate parts of a system work together. You’re relentless about improving the way humans navigate the digital and physical world.
  • Inspiring Leader and Doer | You know how to influence and persuade teams and create artifacts and deliverables that drive decisions and outcomes. And, while you are adept at providing inspiring direction to your peers and teams, you also like to dig in and be hands-on to get things done.
  • Collaborator | You thrive working at the center of small groups that include Brand Strategists, Experience Designers, Project Managers and Technologists, serving as a spark that helps the team conceptualize, design, deliver and optimize multi-platform solutions for our clients.

What you’ll need: 

  • 10+ years of experience in a digital or integrated agency or consultancy with 5+ years of client-facing experience.
  • Experience working in a progressive, creatively-driven agency environment that has embraced digitally-led thinking and XS/XD principles as part of the core creative process.
  • Proven track record leading Experience Strategy for complex website builds involving redesign, site consolidations, IA/Content Strategy, platform builds and brand integration.
  • Experience working across multiple parallel work streams with a familiarity and comfort working within an agile environment.
  • Experience in guiding and executing research initiatives, ideally both quant and qual.
  • A diverse portfolio of work that demonstrates your approach to Experience Strategy and how it was applied to influence the creation of user-centered product and service experiences that drove business results for your clients.

 

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels: Twitter, Facebook, LinkedIn, and Instagram.

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

Job Title
Department
Location
Account Director

Wunderman Thompson

Client Services

Orange County, CA, United States

Account Director

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Account Executive

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Accounting Manager

Wunderman Thompson

Finance

Dallas, TX, United States

Account Manager

Wunderman Thompson

Client Services

Praha, Czech Republic

Account Supervisor

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Account Supervisor

Wunderman Thompson Health

Client Services

Stamford, CT, United States

Analytics Project Manager

Wunderman Thompson

Data & Analytics

Norwalk, CT, United States

Art Director

Wunderman Thompson

Creative

Austin, TX, United States

Associate Creative Director - Copy

Wunderman Thompson Health

Creative

New York, NY, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Media Services

Chicago, IL, United States

Associate Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Associate Medical Director

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Business Analyst

Wunderman Thompson

Technology

Toronto, Canada

Business Manager

Wunderman Thompson

Production

Atlanta, GA, United States

Business Manager

Wunderman Thompson Health

Finance

Stamford, CT, United States

Campaign Specialist

Wunderman Thompson Health

Strategy

Saint Louis, MO, United States

Executive

New York, NY, United States

Chief Technology Officer

Wunderman Thompson

Technology

Wunderman Thompson North America,

Content Strategist

Wunderman Thompson

Strategy

Atlanta, GA, United States

Copy Supervisor

Wunderman Thompson Health

Creative

New York, NY, United States

Copy Supervisor

Wunderman Thompson Health

Creative

New York, NY, United States

Copywriter

Wunderman Thompson

Creative

New York, NY, United States

Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Copywriter

Wunderman Thompson Health

Creative

Kansas City, MO, United States

Copywriter (Contract)

Wunderman Thompson

Creative

New York, NY, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Detroit, MI, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Austin, TX, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Atlanta, GA, United States

Copywriter (Contract)

Wunderman Thompson

Creative

Chicago, IL, United States

Creative

Praha, Czech Republic

Creative

Praha, Czech Republic

CRM Operations Consultant

Wunderman Thompson

Data & Analytics

London, United Kingdom

Data Partner

Wunderman Thompson

Data & Analytics

London, United Kingdom

Design Director

Wunderman Thompson

Creative

Portland, OR, United States

Designer

Wunderman Thompson Health

Creative

Kansas City, MO, United States

Designer

Wunderman Thompson

Creative

New York, NY, United States

Digital Campaign Manager

Wunderman Thompson Health

Strategy

Saint Louis, MO, United States

Digital Designer

Wunderman Thompson

Creative

Memphis, TN, United States

Digital Project Manager

Wunderman Thompson

Project Management & Delivery

Memphis, TN, United States

Digital Strategist

Wunderman Thompson

Strategy

Memphis, TN, United States

Director, Brand Experience

Wunderman Thompson

Strategy

Wunderman Thompson North America,

Media Services

Seattle, WA, United States

Editorial Copywriter

Wunderman Thompson

Creative

Minneapolis, MN, United States

English Native Copywriter

Wunderman Thompson

Creative

Buenos Aires, Argentina

Experience Designer, UX

Wunderman Thompson

Experience

Chicago, IL, United States

Experience Designer, UX

Wunderman Thompson

Experience

Minneapolis, MN, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Financial Analyst

Wunderman Thompson

Finance

Toronto, Canada

Front-end Web Developer

Wunderman Thompson

Technology

Memphis, TN, United States

Google Cloud Administrator

Wunderman Thompson

Technology

Wunderman Thompson North America,

Group Account Director

Wunderman Thompson

Client Services

Minneapolis, MN, United States

Group Account Director

Wunderman Thompson

Client Services

Chicago, IL, United States

Group Art Supervisor

Wunderman Thompson Health

Creative

Wunderman Thompson Health,

Strategy

New York, NY, United States

Junior Art Director

Wunderman Thompson

Creative

Austin, TX, United States

Creative

Buenos Aires, Argentina

Junior Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Technology

Atlanta, GA, United States

Technology

Denver, CO, United States

Client Services

Praha, Czech Republic

Marketing & Web Analyst

Wunderman Thompson

Data & Analytics

Praha, Czech Republic

Media Planner, eCommerce

Wunderman Thompson

Media Services

Seattle, WA, United States

Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

.Net Developer

Wunderman Thompson

Technology

Toronto, Canada

Program Manager

Wunderman Thompson

Project Management & Delivery

New York, NY, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

New York, NY, United States

Project Management & Delivery

Buenos Aires, Argentina

Project Manager

Wunderman Thompson

Project Management & Delivery

Chicago, IL, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Dallas, TX, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Orange County, CA, United States

Project Manager

Wunderman Thompson Health

Project Management & Delivery

New York, NY, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Trenton, NJ, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Philadelphia, PA, United States

Scientific Associate

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Scientific Associate

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

New York, NY, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

New York, NY, United States

Senior Analyst

Wunderman Thompson

Data & Analytics

Atlanta, GA, United States

Data & Analytics

Washington, DC, United States

Senior Art Director

Wunderman Thompson

Creative

Orange County, CA, United States

Senior Art Director

Wunderman Thompson

Creative

Austin, TX, United States

Media Services

Atlanta, GA, United States

Media Services

New York, NY, United States

Senior Copywriter

Wunderman Thompson Health

Creative

New York, NY, United States

Senior Copywriter

Wunderman Thompson

Creative

New York, NY, United States

Senior Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Media Services

Memphis, TN, United States

Senior Digital Strategist

Wunderman Thompson Health

Strategy

Kansas City, MO, United States

Senior Editor

Wunderman Thompson Health

Creative

New York, NY, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Technology

San Diego, CA, United States

Technology

Buenos Aires, Argentina

Senior Medical Director

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Creative

Buenos Aires, Argentina

Creative

Buenos Aires, Argentina

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Chicago, IL, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Minneapolis, MN, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Trenton, NJ, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Philadelphia, PA, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Atlanta, GA, United States

Senior SEM/SEO Strategist

Wunderman Thompson Health

Media Services

Kansas City, MO, United States

Senior Strategist

Wunderman Thompson

Strategy

Chicago, IL, United States

Senior Strategist

Wunderman Thompson

Strategy

Minneapolis, MN, United States

SEO Specialist

Wunderman Thompson

Media Services

Memphis, TN, United States

SEO Specialist

Wunderman Thompson

Media Services

Austin, TX, United States

SEO Specialist

Wunderman Thompson

Media Services

San Diego, CA, United States

SEO Specialist

Wunderman Thompson

Media Services

Chicago, IL, United States

Client Services

Praha, Czech Republic

Media Services

San Diego, CA, United States

Media Services

Chicago, IL, United States

Media Services

Austin, TX, United States

Strategist - Social

Wunderman Thompson

Strategy

Portland, OR, United States

Strategist - Social

Wunderman Thompson

Strategy

New York, NY, United States

Strategy Director

Wunderman Thompson

Strategy

Seattle, WA, United States

Creative

Buenos Aires, Argentina

Creative

Buenos Aires, Argentina

Unica Technical Specialist

Wunderman Thompson

Operations

Wunderman Thompson North America,

VP Director of Strategy

Wunderman Thompson

Strategy

Orange County, CA, United States

VP, Group Account Supervisor

Wunderman Thompson Health

Client Services

New York, NY, United States

Technology

Praha, Czech Republic

Zaslat CV/Send CV

Wunderman Thompson

Client Services

Praha, Czech Republic

No positions are available at this time.