You x ventures 0 K7 Ggi A8l VE unsplash

Careers

Experience Strategy Director

at Wunderman Thompson
Chicago, Illinois, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.   

We are 20,000 strong in  90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson, Midwest is seeking an Experience Strategy Director to be responsible for leading the experience strategy and design for a portfolio of clients. You are a seasoned, highly-proficient leader and expert in user-centered strategy and UX design principles. You’re someone who can synthesize and translate abstract and complex concepts into simple solutions that frame clear opportunities to build strong product and service experiences. Where our clients see insurmountable challenges, you relish in the opportunity to show them the path to success.

You’re a seasoned strategy practitioner who can zoom in and out and thrives at the intersection of data, technology and creativity. You enjoy leading multifaceted teams and getting your mind and hands in the details. You’re an empathetic champion of the customer, with an insatiable curiosity for their motivations and actions. You’re multi-lingual, with the ability to collaborate with senior-level clients, agency leadership, account teams, digital project managers, brand strategists, creative directors, developers and UX practitioners to envision and iterate product design concepts, and deliver world-class experience design solutions. You have an ability to look at a situation, deconstruct it, and devise a way to make it better. You’re a restless futurist and thought-leader inspired by brand and business innovation and emerging technologies, while remaining keenly focused on the practical needs of today’s brands.

To be considered for this role, you must submit an online portfolio or PDF of your work.

What you’ll do:

  • Formulate Experience Strategy | Lead the analysis needed to devise world-class customer experience strategies, including digital product and service design audits, content audits, competitive analysis, market opportunity trends, qualitative research plans, and research analysis. You’ll provide strategic rigor during the entire life cycle of a digital product or service experience – from vision and conception to launch and optimization.
  • Lead Teams | Provide leadership, mentorship and support for XS/XD staff. Execute and guide teams to create outstanding and cohesive customer experiences across the client portfolio. Apply user-centered strategy methods to uncover and synthesize user insights and needs with brand and business goals translated into clear direction that guides effective UX design methods. 
  • Partner with Clients | You’ll serve as a trusted strategic advisor to all levels of clients, leading them and earning their trust by demonstrating credibility in your craft, an unbiased perspective and unique take on their business challenges, a passion for their brand and their customer, and an unwavering focus on their success.

Who you are:

  • Systematic Thinker | You’re an analytical and technically-minded problem solver. You’re also design-oriented with an obsession for data, patterns, and how disparate parts of a system work together. You’re relentless about improving the way humans navigate the digital and physical world.
  • Inspiring Leader and Doer | You know how to influence and persuade teams and create artifacts and deliverables that drive decisions and outcomes. And, while you are adept at providing inspiring direction to your peers and teams, you also like to dig in and be hands-on to get things done.
  • Collaborator | You thrive working at the center of small groups that include Brand Strategists, Experience Designers, Project Managers and Technologists, serving as a spark that helps the team conceptualize, design, deliver and optimize multi-platform solutions for our clients.

What you’ll need: 

  • 10+ years of experience in a digital or integrated agency or consultancy with 5+ years of client-facing experience.
  • Experience working in a progressive, creatively-driven agency environment that has embraced digitally-led thinking and XS/XD principles as part of the core creative process.
  • Proven track record leading Experience Strategy for complex website builds involving redesign, site consolidations, IA/Content Strategy, platform builds and brand integration.
  • Experience working across multiple parallel work streams with a familiarity and comfort working within an agile environment.
  • Experience in guiding and executing research initiatives, ideally both quant and qual.
  • A diverse portfolio of work that demonstrates your approach to Experience Strategy and how it was applied to influence the creation of user-centered product and service experiences that drove business results for your clients.

 

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels: Twitter, Facebook, LinkedIn, and Instagram.

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

${ job.title }

${ job.brand }

Department: ${ job.departments[0].name }

Location: ${ job.city }, ${ job.country }

When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

Job Title
Department
Location

Project Management & Delivery

London, United Kingdom

Account Director

Wunderman Thompson

Client Services

Orange County, CA, United States

Account Director

Wunderman Thompson

Client Services

Memphis, TN, United States

Account Director

Wunderman Thompson

Client Services

Austin, TX, United States

Account Executive

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Account Executive

Wunderman Thompson

Client Services

Orange County, CA, United States

Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Account Executive

Wunderman Thompson Health

Client Services

Stamford, CT, United States

Client Services

Chicago, IL, United States

Account Supervisor

Wunderman Thompson

Client Services

New York, NY, United States

Account Supervisor

Wunderman Thompson

Client Services

Orange County, CA, United States

Art Director

Wunderman Thompson Health

Creative

New York, NY, United States

Client Services

Buenos Aires, Argentina

Associate Director, Digital Strategy

Wunderman Thompson Health

Strategy

Washington, DC, United States

Media Services

Chicago, IL, United States

Associate Medical Director

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Associate Medical Strategist

Wunderman Thompson Health

Strategy

New York, NY, United States

Associate Producer

Wunderman Thompson

Project Management & Delivery

Atlanta, GA, United States

Project Management & Delivery

Minneapolis, MN, United States

Audit Manager

Wunderman Thompson

Finance

Austin, TX, United States

B2B Marketing Writer

Wunderman Thompson

Creative

Seattle, WA, United States

Billing Specialist

Wunderman Thompson

Finance

Austin, TX, United States

Technology

London, United Kingdom

Technology

New York, NY, United States

Finance

Mirum Europe,

Chief Technology Officer

Wunderman Thompson

Technology

New York, NY, United States

Community Manager

Wunderman Thompson

Media Services

New York, NY, United States

Content Director

Wunderman Thompson

Creative

Seattle, WA, United States

Controller

Wunderman Thompson

Finance

Dallas, TX, United States

Copywriter

Wunderman Thompson

Creative

Minneapolis, MN, United States

Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Creative

Praha, Czech Republic

Copywriter (Health)

Wunderman Thompson Health

Creative

New York, NY, United States

Creative

Buenos Aires, Argentina

Creative Director, Design

Wunderman Thompson

Creative

Atlanta, GA, United States

Creative

Atlanta, GA, United States

Operations

Louisville, CO, United States

Digital Attribution Architect

Wunderman Thompson Health

Technology

Saint Louis, MO, United States

Digital Designer

Wunderman Thompson

Creative

Memphis, TN, United States

Digital Media Analyst

Wunderman Thompson

Data & Analytics

Chicago, IL, United States

Digital Media Analyst

Wunderman Thompson

Data & Analytics

Austin, TX, United States

Digital Media Analyst

Wunderman Thompson

Data & Analytics

Memphis, TN, United States

Digital Project Manager

Wunderman Thompson

Project Management & Delivery

Minneapolis, MN, United States

Technology

Denver, CO, United States

Director, Digital Strategy

Wunderman Thompson Health

Strategy

Saint Louis, MO, United States

Director, Health Data Science

Wunderman Thompson Health

Data & Analytics

New York, NY, United States

Director, Strategy

Wunderman Thompson

Strategy

Los Angeles, CA, United States

English Native Copywriter

Wunderman Thompson

Creative

Buenos Aires, Argentina

Experience Designer, UX

Wunderman Thompson

Experience

Minneapolis, MN, United States

Experience Designer, UX

Wunderman Thompson

Experience

Chicago, IL, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Finance Analyst (EMEA)

Wunderman Thompson

Finance

London, United Kingdom

Technology

Remote ,

Technology

Remote ,

Client Services

Chicago, IL, United States

Group Account Supervisor

Wunderman Thompson Health

Client Services

New York, NY, United States

Group Account Supervisor

Wunderman Thompson Health

Client Services

New York, NY, United States

Media Services

Chicago, IL, United States

Growth Marketing Manager

Wunderman Thompson

New Business

England, United Kingdom

Creative

Atlanta, GA, United States

Creative

Atlanta, GA, United States

Junior Developer

Wunderman Thompson

Technology

Dallas, TX, United States

Lead/Senior iOS Engineer

Wunderman Thompson

Technology

Atlanta, GA, United States

Technology

Praha, Czech Republic

Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

.Net Developer

Wunderman Thompson

Technology

Toronto, Canada

Data & Analytics

Praha, Czech Republic

Technology

New York, NY, United States

Finance

Toronto, Canada

People Director

Wunderman Thompson

People

Los Angeles, CA, United States

Product Designer

Wunderman Thompson

Creative

Atlanta, GA, United States

Program Director

Wunderman Thompson

Project Management & Delivery

Minneapolis, MN, United States

Project Management & Delivery

Chicago, IL, United States

Operations

Louisville, CO, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Atlanta, GA, United States

Project Manager

Wunderman Thompson

Project Management & Delivery

Orange County, CA, United States

Project Management & Delivery

Atlanta, GA, United States

Revenue Accountant

Wunderman Thompson

Finance

Austin, TX, United States

Scientific Coordinator

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Kansas City, MO, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

New York, NY, United States

Senior Account Executive

Wunderman Thompson Health

Client Services

Washington, DC, United States

Client Services

Rogers, AR, United States

Senior Account Manager

Wunderman Thompson

Client Services

Austin, TX, United States

Creative

Atlanta, GA, United States

Senior Copywriter

Wunderman Thompson

Creative

Austin, TX, United States

Creative

Atlanta, GA, United States

Creative

Atlanta, GA, United States

Senior Developer

Wunderman Thompson

Technology

Johannesburg, South Africa

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Experience

Chicago, IL, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

New York, NY, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Trenton, NJ, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Philadelphia, PA, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Seattle, WA, United States

Senior Project Manager

Wunderman Thompson Health

Project Management & Delivery

New York, NY, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Atlanta, GA, United States

Senior Project Manager

Wunderman Thompson

Project Management & Delivery

Los Angeles, CA, United States

Senior Project Manager (Remote)

Wunderman Thompson Health

Project Management & Delivery

Remote ,

Senior Scientific Associate

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Senior SEM Strategist

Wunderman Thompson Health

Media Services

Kansas City, MO, United States

Strategy

Chicago, IL, United States

Strategy

Orange County, CA, United States

Senior UX Strategist

Wunderman Thompson

Strategy

Los Angeles, CA, United States

Senior Vice President

Wunderman Thompson

Executive

Seattle, WA, United States

Social Media Strategist

Wunderman Thompson Health

Strategy

Washington, DC, United States

Media Services

Chicago, IL, United States

Creative

Buenos Aires, Argentina

Finance

Dallas, TX, United States

Stáž - VŠKK

Wunderman Thompson

Early Careers & Internships

Praha, Czech Republic

Technology

London, United Kingdom

Technology

New York, NY, United States

Strategy Director

Wunderman Thompson

Strategy

Seattle, WA, United States

Strategy

Atlanta, GA, United States

SVP, Creative Director - Copy

Wunderman Thompson Health

Creative

New York, NY, United States

Technology

Praha, Czech Republic

Creative

Buenos Aires, Argentina

UI Designer

Possible

Creative

Buenos Aires, Argentina

VP Director of Strategy

Wunderman Thompson

Strategy

Orange County, CA, United States

VP, Engagement Strategist

Wunderman Thompson Health

Strategy

New York, NY, United States

VP, Medical Director

Wunderman Thompson Health

Medical & Scientific

Stamford, CT, United States

Zaslat CV/Send CV

Wunderman Thompson

Client Services

Praha, Czech Republic

No positions are available at this time.