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Careers

Director, Client Services

at Wunderman Thompson
Memphis, Tennessee, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.   

We are 20,000 strong in  90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking an individual that can lead our client services offering, which includes both account management and project management.  In this role, you will be responsible for managing and growing existing client relationships –building trust amongst our client roster and adding value by delivering/introducing our performance marketing capabilities at the right times.  You will also be responsible for the on-going management of projects – ensuring work is planned and completed on-time and according to scope. This role reports to the VP, Strategy and Client Services and is located in Memphis, TN. 

What you’ll do: 

  • Account Management | Lead a team of account managers to engage, grow and retain our current book of business.  This individual should grasp the agency’s vision and and a solid understanding of its offering in order to position the agency strategically with our clients.  In this role, you are responsible for the financial growth amongst our existing clients. 
  • Project Management | Lead a team of project managers to define timelines, remove blockers, and manage projects according to defined processes.  This team is responsible for achieving work according to a defined schedule in order to recognize revenue as forecasted. 
  • Leadership | Manage, inspire and motivate account and project management teams – providing clarity in role while also building a practice of strategic leadership amongst account teams while balancing it with resource availability and project management skills. 

Who you are:

  • A Digital Marketer | Has a solid understanding of paid, owned and earned media channels and can speak intelligently about our services to their team and clients.
  • Hospitable | Brings a warm, kind spirit to the day and values building relationships with people – both internal and external
  • Strong Communicator | You must be able to provide transparency and communicate clearly to your team while also to our clients.
  • Process Oriented | Can understand (or challenge) defined processes and institute steps to manage work across the process
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion of team environments that are comfortable and encouraging.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need: 

  • 8-10 years of experience for a digital agency in a client-facing role and at least 4 years directly managing people.
  • Previous experience successfully leading account and project management functions is required.
  • Deep understanding of digital strategy, paid media, SEO, UX and web analytics.
  • Passion for building relationships that result in new, profitable revenue opportunities as well as driving incremental growth on existing work.
  • Proven ability to negotiate Statements of Work and contracts – effectively forecasting and scoping work with teams in close collaboration with Project Management.
  • Proven ability to establish structures to manage multiple projects seamlessly across teams.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels: Twitter, Facebook, LinkedIn, and Instagram.

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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Zaslat CV/Send CV

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