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Careers

Program Director, Project Management

at Mirum
Chicago, Illinois, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.    

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Mirum Shopper, a subsidiary of Wunderman Thompson, is a creative and strategically-led commerce agency.  We create experiences that shoppers want, and brands and retailers need. We represent the next generation of shopper marketing solutions for engaging the digitally savvy consumer. Mirum Shopper is designed to change the way brands engage with consumers and shoppers. We combine tech, analytics, data, campaign planning, and creative services with social shopper, shopper engagement services, and the creation of original content – from branded videos to events, mobile and in-store platforms – to influence shoppers in new ways. And we’re looking for passionate people who want to help us make what’s next.

Who we are looking for:

As a Program Director at Mirum Shopper, you are responsible for overseeing operations across all client businesses; mentoring, training and managing direct-report project managers; leading and developing new business; and actively collaborating across departments to ensure on time and in full delivery.  The Director works in cooperation with Account Management to plan for, staff and scope projects, and is accountable for the quality of the project delivery.  It will be required that you have experience working in high project volume environments and adeptly understand how to optimize workflows across departments to maximize agency efficiency.  You will also be responsible for the ongoing performance management and training of direct-report project managers. In addition to planning, staffing and scoping, you will often be asked to directly lead more complex programs or accounts.

What you’ll do: 

  • Leadership | Oversight and direct management of Project Management department.  Ensure on-time on-budget delivery of projects to the highest quality across all clients.  Create and manage project related documents.  Estimates, scope of work documents, requirements, risk assessments, specifications, schedules and budgets.  Financial management and communication of project budget status across business. Issue identification and resolution management.
  • Team | Management and training of direct report Project Managers.  Ensuring contact strategies are implemented across client and internal teams.  In collaboration with other department leads, define appropriate client team structures, project approaches and resource needs with discipline leads. Interfaces with Account and Discipline leads to resolve project-related issues; escalates larger project issues and risk as needed for resolution.
  • Plan | Independent management of complex projects/accounts.  Participate in new business efforts.  Plan and oversee the project management of multiple accounts ensuring that the projects are set up for success and that all deliverables have been completed and schedule and within specification and budget parameters.  Resource allocation and load-leveling of direct-report Project Managers.
  • Process | Ensures consistency and efficiencies across multiple client projects, as well as opportunities for delivery process improvements.   Authors or oversees the creation of project schedule, project brief, Statements of Work, change control procedures and cost estimates, with input from team members, as needed.  Reports project status to management, project team and client on a regular basis.

Who you are:

  • Hospitable | Brings a warm, kind spirit to the day and values building relationships with people – both internal and external.
  • Strong Communicator | You must be able to provide transparency and communicate clearly to your team while also to our clients.
  • Process Oriented | Can understand (or challenge) defined processes and institute steps to manage work across the process.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion team environments that are comfortable and encouraging.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need: 

  • 8 - 10 years of experience of project management in increasingly complex agency settings.
  • Team leadership and management experience.
  • Ability to stay calm and collected in high volume environments.
  • Ability to develop and document project parameters including scope, timeline, budget, costs, specifications and assumptions.
  • Detail-oriented and take-ownership attitude.
  • Must be highly skilled in time management to facilitate involvement in multiple projects.
  • Must have the ability to work independently and manage communications in all organizational levels.
  • Strong interpersonal skills.
  • Superb follow-up and organization skills, with strong attention to detail.
  • Understanding of finance and revenue recognition.
  • Excellent verbal and written communication skills.
  • Build strong internal and external relationships with the ability to deal with a variety of personalities.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels: Twitter, Facebook, LinkedIn, and Instagram.

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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