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Careers

Digital Technical Account Manager

at Acceleration
Denver, Colorado, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Acceleration, a Wunderman Thompson company, operates state of the art IT infrastructure and software to support our agile business. We support both PCs and Macs (Windows 10 and OS X), as well as provide support on the major smartphones. We use a variety of software applications across the organisation and have been working in the cloud for many years.

Who we are looking for:

As a Digital Technical Account Manager, you will provide day to day support, programmatic management services (campaign management, optimization, reporting and strategic consulting), as well as remain the product lead to ensure we remain Google’s trusted Channel Partner. You will have the ability to absorb complex technical concepts and communicate them to both technical and non-technical clients alike, and the ability to interact with internal and external product management teams.

You will deliver support to our clients using Google Marketing Platform, including but not limited to Campaign Manager (CM), Display & Video 360 (DV360), Studio and Search Ads 360 (SA360).

You will demonstrate your expertise in our display advertising products and serve as a first-tier support contact and internal support escalation point for our clients. You will provide support such as advanced and sophisticated troubleshooting questions, technical pre-sales, product implementation and training, consulting, project- and escalation management and custom development to Accelerations clients. You will work on a variety of channels across the platform– Search, Direct Display, Programmatic Display and Analytics. The role is client focused and requires the ability to grasp technical issues and their impact on sales opportunities within the prospecting and existing client-base.

What you’ll do: 

  •  Work | Maximize business growth by ensuring high adoption and usage of the Google Marketing Platform stack in the market. Be the primary day-to-day technical contact for our client base, providing prompt, professional consultative support, and service to ensure a high level of customer satisfaction. Partner with the Business Development and Account Management teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs. Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Maintain industry, Google product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency.

Who you are:

  • Detail-oriented | This role requires a natural problem solver and someone who is inquisitive and enjoys creating innovative solutions using cutting edge technologies and big data. 
  • Communicator | Ability to communicate technical concepts clearly and effectively
  • Team Player | In addition to relevant technology domain expertise, you will work in a team of Technical Consultants ensuring the delivery of the highest quality client work in order to provide the ultimate solution that ensures engagement success and value realization. Work in a collaborative, agile environment.

What you’ll need: 

  • Tertiary qualification or equivalent practical experience.
  • Experience with client-side web technologies, HTML, CSS, Flash, and JavaScript.
  • 3 – 4 years in a client support, technical related role
  • Marketing platform experience essential (Google Marketing Platform)
  • Exceptional Advanced level of MS Excel knowledge, including pivot tables, charts and formulae
  • Strong numeracy including capability with formulas
  • Proven presentation and PowerPoint skills
  • Enthusiastic and confident individual with the ability to interact well with people of all levels personally and professionally
  • High energy levels and a strong team player with strong interpersonal skills and ability to manage teams outside of their expertise
  • Ability to thrive in a fast-paced, high pressure environment.
  • Strong problem-solving and trouble-shooting skills
  • Customer-focused work ethic with high standard of service and quality control
  • Clear verbal and written communication skills, including a high level of English grammar
  • Strong attention to detail and excellent organizational skills and analytical skills essential
Acceleration is an equal opportunity employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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