Careers
Group Director, Social Media
at MirumWho we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
Mirum Shopper, a subsidiary of Wunderman Thompson, is a creative and strategically-led commerce agency. We create experiences that shoppers want, and brands and retailers need. We represent the next generation of shopper marketing solutions for engaging the digitally savvy consumer. Mirum Shopper is designed to change the way brands engage with consumers and shoppers. We combine tech, analytics, data, campaign planning, and creative services with social shopper, shopper engagement services, and the creation of original content – from branded videos to events, mobile and in-store platforms – to influence shoppers in new ways. And we’re looking for passionate people who want to help us make what’s next.
Who we are looking for:
Mirum Shopper, a subsidiary of Wunderman Thompson, is seeking a Group Director, Social Media. As Group Director, Social Media for Mirum Shopper you will provide team and client oversight for our biggest accounts. You will manage a team of Supervisors, Managers and Associate Managers to deliver executional excellence while pushing the team to think outside the box and over deliver for clients. You will work in a fast-paced, highly creative deadline-driven environment, so we are seeking candidates with attention to detail and a desire to constantly exceed expectations. You must be a self-starter and possess in-depth knowledge of social media and influencer marketing as well as be comfortable managing senior-level clients. This position reports into the VP of Social Media.
What you’ll do:
- Lead | Manage junior team members in both client project delivery and career growth. Manage senior level clients on social strategy, best practices, new developments in the industry and on platforms, issue management and planning. Serve as most senior agency social media expert for clients and cross-functional agency partners.
- Process | Responsible for delivery of all client campaigns with executional excellence. Serve as the point of contact for client issue escalation. Partner with VP of Social Media to enhance team skillset, develop new offerings, evaluate and onboard new platforms. Utilize a data-driven approach to ensure campaigns are based in fact-based optimizations. Work to grow the business year over year and identify new opportunities that exist within existing client work.
- Collaborate | Work closely with Account, Creative and Strategy departments on day-to-day client work delivery as well as growth opportunities and planning. Support the VP of Social Media in new business efforts, serving as a key liaison between agency parties for opportunities, capabilities presentations, etc. Partner with cross-agency team on process improvement, issues management, client issues, and other enhancements that drive the business and also the agency forward.
Who you are:
- Detail Oriented | Sharp attention to detail and a drive for perfection.
- Strong Communicator | Excellent communication and analytical skills.
- Team Leader | Seasoned team leader capable of managing team day to day as well as driving their growth.
- Problem Solver | Digs in and simplifies how to work around problems, asking "why not?" and "how can we make this better?".
What you’ll need:
- 10+ years of experience in social media, influencer marketing, and/or digital media planning (agency experience preferred).
- Experience managing senior-level clients in day-to-day work as well as opportunities to grow the business year over year.
- Proven success in managing social media campaigns for CPG and retail clients including social strategy, community management, influencer marketing, and paid media.
- Track record of growing client revenue year over year both with current and new clients.
- Expert knowledge of social platforms such as Facebook, Twitter, Pinterest, YouTube, TikTok and others.
- Experience managing influencer marketing campaigns including influencer recruitment, briefing, content creation, and reporting.
- Ability to develop social media and influencer plans for clients that include goals, KPIs, specific campaign strategies, recommended tools, budgets and timelines.
- Demonstrated ability to lead teams (direct management, matrixed and cross-functional experience, a must).
- Exceptional organizational and project management skills.
- Polished demeanor with clients, vendors, and publishers.
- Excellent writing and interpersonal skills and the ability to communicate effectively on the telephone, in person, and in writing a must.
- Strong organizational skills in order to coordinate many functions in a fast-paced environment.
- Demonstrate Wunderman Thompson’s core behaviors & values.
Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.
Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.
We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.
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