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Careers

Senior UX Strategist

at Wunderman Thompson
Los Angeles, California, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

We’re seeking a Sr Strategist who can develop and deliver strategies for innovative customer experiences.  Starting with a mix of past experience and new research to gain a clear understanding of consumers, markets and enabling technologies, you’ll work with a cross-functional team to help define the discovery plan, strategic vision, and execution of digital experiences from single products or brand touch-points, to large, complex services and systems with a focus on owned, social and partner digital platforms. Together with the team, you will foster an environment of strong empathy for the people your clients need to connect with, critical and insightful thinking, business acumen, and love for solving problems both big and small.

You are a proven expert in conducting research and utilizing data to inform your strategic thinking, and are constantly searching for new ways of constructing and packaging effective strategies that inspire your creative partners to dream up breakthrough ideas, and give your clients the confidence to build them.

What you’ll do: 

  • Client |Work directly with clients at the outset of an assignment to define (or redefine) the right opportunity and and the right problem to solve.  Present directly to clients, gaining their trust by telling a concise and compelling story to explain our strategies and approach. Provide strategic direction to Account teams for brands across the digital ecosystem, in addition to partnering with creative and brand teams to create and update case studies each quarter that illustrate the compelling stories on our best work.
  • Team | Lead, manage, inspire and motivate project, product and development teams for new digital experiences. Review team deliverables. Provide inspiration, strategic oversight and ensure the work gets noticed, used and appreciated. Collaborate with Project Managers to develop and manage realistic timelines and project plans.
  • Innovation | Develop an industry-leading approach to CX, including tools, and technology to create data-driven Customer Journeys capable of identifying disruptive innovations throughout a brand experience.
  • Product Prototyping | Develop and design user stories, concepts, storyboards, and work with UX and creative to develop wireframes and prototypes to various degrees of fidelity to make your ideas clearly understood.

Who you are:

  • A builder | Self-starter attitude coupled with a strong business acumen. Ability and appetite to bring people together, and leave each meeting with a proactive plan for what you’ll do next. Innate ability to rally people and create action around ideas.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion of team environments that are comfortable and encouraging.  Asking questions, asking for help (or how you can help), and asking for feedback are required of every team member.
  • Optimistic and resilient | Dig in and figure out how to work around problems. Support ideas and suggest solutions. Takes care of self and team. Balance needed to maintain stamina and positivity.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful. 

What you'll need:

  • 5+ years of professional strategy and/or UX experience within a digital agency, consulting firm, and/or other relevant experience.
  • Proven experience in various types of user/customer research, user testing and analysis, insights generation, campaign development, touchpoint/ journey mapping, workshop design and management, developing sketches/ low fidelity wireframes for digital prototypes, products, and or services.
  • Insatiable curiousity and passion about uncovering human truths, choices, and behaviors.
  • Strong project and people management skills. A proven track record of functioning as a project leader as well as an individual contributor.
  • Expertise in synthesizing and translating lots of information and/or data into cohesive and concise thoughts and plans. Articulating problems and solutions clearly to bring unity to teams.
  • Comfort working independently, with some guidance.
  • Experience in collaboration and working cross-functionally (i.e. with Creative, User Experience, Account and Analytics teams).
  • Flexible working style, keeping up with a fast-paced account and comfortable with shifting focus as business needs develop.
  • Experience with marketing automation frameworks and mapping.
  • Familiarity with agile/lean methodologies and best practices.
  • Up-to-date understanding of market trends and keen interest in following emerging technologies.
  • Some experience using prototyping tools (i.e. InVision).

Nice to have

  • Experience in large website redesigns.
  • Experience utilizing CRM/personalization marketing technology platforms (Salesforce, Adobe, etc.)

Wunderman Thompson is proud to be a WPP agency. Headquartered in New York, we have a truly global reach with over 20,000 people in 90 markets. For more information, please visit our website and follow us on LinkedIn and Twitter.  

Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

 

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

Current Job Openings

Job Title
Department
Location

Project Management & Delivery

London, United Kingdom

Account Director

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Client Services

Orange County, CA, United States

Account Director

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Client Services

Memphis, TN, United States

Account Director

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Client Services

Austin, TX, United States

Account Executive

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Client Services

Kansas City, MO, United States

Account Executive

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Client Services

Orange County, CA, United States

Account Executive

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Client Services

Washington, DC, United States

Account Executive

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Client Services

Stamford, CT, United States

Client Services

Chicago, IL, United States

Account Supervisor

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Client Services

New York, NY, United States

Account Supervisor

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Client Services

Orange County, CA, United States

Art Director

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Client Services

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Associate Director, Digital Strategy

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Washington, DC, United States

Media Services

Chicago, IL, United States

Associate Medical Director

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Medical & Scientific

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Associate Medical Strategist

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Associate Producer

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Project Management & Delivery

Atlanta, GA, United States

Project Management & Delivery

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Audit Manager

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Finance

Austin, TX, United States

B2B Marketing Writer

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Creative

Seattle, WA, United States

Billing Specialist

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Finance

Austin, TX, United States

Technology

London, United Kingdom

Technology

New York, NY, United States

Finance

Mirum Europe,

Chief Technology Officer

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Technology

New York, NY, United States

Community Manager

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Media Services

New York, NY, United States

Content Director

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Creative

Seattle, WA, United States

Controller

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Finance

Dallas, TX, United States

Copywriter

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Creative

Minneapolis, MN, United States

Copywriter

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Creative

Austin, TX, United States

Creative

Praha, Czech Republic

Copywriter (Health)

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Creative

New York, NY, United States

Creative

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Creative Director, Design

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Creative

Atlanta, GA, United States

Creative

Atlanta, GA, United States

Operations

Louisville, CO, United States

Digital Attribution Architect

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Technology

Saint Louis, MO, United States

Digital Designer

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Creative

Memphis, TN, United States

Digital Media Analyst

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Data & Analytics

Chicago, IL, United States

Digital Media Analyst

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Data & Analytics

Austin, TX, United States

Digital Media Analyst

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Data & Analytics

Memphis, TN, United States

Digital Project Manager

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Project Management & Delivery

Minneapolis, MN, United States

Technology

Denver, CO, United States

Director, Digital Strategy

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Strategy

Saint Louis, MO, United States

Director, Health Data Science

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Data & Analytics

New York, NY, United States

Director, Strategy

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Strategy

Los Angeles, CA, United States

English Native Copywriter

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Creative

Buenos Aires, Argentina

Experience Designer, UX

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Experience

Minneapolis, MN, United States

Experience Designer, UX

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Experience

Chicago, IL, United States

Experience

Chicago, IL, United States

Experience

Minneapolis, MN, United States

Finance Analyst (EMEA)

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Finance

London, United Kingdom

Technology

Remote ,

Technology

Remote ,

Client Services

Chicago, IL, United States

Group Account Supervisor

Wunderman Thompson Health

Client Services

New York, NY, United States

Group Account Supervisor

Wunderman Thompson Health

Client Services

New York, NY, United States

Media Services

Chicago, IL, United States

Growth Marketing Manager

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New Business

England, United Kingdom

Creative

Atlanta, GA, United States

Creative

Atlanta, GA, United States

Junior Developer

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Technology

Dallas, TX, United States

Lead/Senior iOS Engineer

Wunderman Thompson

Technology

Atlanta, GA, United States

Technology

Praha, Czech Republic

Medical Director

Wunderman Thompson Health

Medical & Scientific

New York, NY, United States

.Net Developer

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Technology

Toronto, Canada

Data & Analytics

Praha, Czech Republic

Technology

New York, NY, United States

Finance

Toronto, Canada

People Director

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People

Los Angeles, CA, United States

Product Designer

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Creative

Atlanta, GA, United States

Program Director

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Project Management & Delivery

Minneapolis, MN, United States

Project Management & Delivery

Chicago, IL, United States

Operations

Louisville, CO, United States

Project Manager

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Project Management & Delivery

Atlanta, GA, United States

Project Manager

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Project Management & Delivery

Orange County, CA, United States

Project Management & Delivery

Atlanta, GA, United States

Revenue Accountant

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Finance

Austin, TX, United States

Scientific Coordinator

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Medical & Scientific

New York, NY, United States

Senior Account Executive

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Client Services

Kansas City, MO, United States

Senior Account Executive

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Client Services

Washington, DC, United States

Senior Account Executive

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Client Services

New York, NY, United States

Senior Account Executive

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Client Services

Washington, DC, United States

Client Services

Rogers, AR, United States

Senior Account Manager

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Client Services

Austin, TX, United States

Creative

Atlanta, GA, United States

Senior Copywriter

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Creative

Austin, TX, United States

Creative

Atlanta, GA, United States

Creative

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Senior Developer

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Technology

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Experience

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Experience

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Experience

Minneapolis, MN, United States

Experience

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Senior Project Manager

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Project Management & Delivery

New York, NY, United States

Senior Project Manager

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Project Management & Delivery

Trenton, NJ, United States

Senior Project Manager

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Project Management & Delivery

Philadelphia, PA, United States

Senior Project Manager

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Project Management & Delivery

Seattle, WA, United States

Senior Project Manager

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Project Management & Delivery

New York, NY, United States

Senior Project Manager

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Project Management & Delivery

Atlanta, GA, United States

Senior Project Manager

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Project Management & Delivery

Los Angeles, CA, United States

Senior Project Manager (Remote)

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Project Management & Delivery

Remote ,

Senior Scientific Associate

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Medical & Scientific

Stamford, CT, United States

Senior SEM Strategist

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Media Services

Kansas City, MO, United States

Strategy

Chicago, IL, United States

Strategy

Orange County, CA, United States

Senior UX Strategist

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Strategy

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Senior Vice President

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Executive

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Social Media Strategist

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Strategy

Washington, DC, United States

Media Services

Chicago, IL, United States

Creative

Buenos Aires, Argentina

Finance

Dallas, TX, United States

Stáž - VŠKK

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Early Careers & Internships

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New York, NY, United States

Strategy Director

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Strategy

Seattle, WA, United States

Strategy

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SVP, Creative Director - Copy

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Technology

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Creative

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UI Designer

Possible

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VP Director of Strategy

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VP, Engagement Strategist

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VP, Medical Director

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Zaslat CV/Send CV

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Client Services

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No positions are available at this time.