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Careers

Social Media Supervisor

at Mirum
Chicago, Illinois, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Mirum Shopper, a subsidiary of Wunderman Thompson, is a creative and strategically-led commerce agency.  We create experiences that shoppers want, and brands and retailers need. We represent the next generation of shopper marketing solutions for engaging the digitally savvy consumer. Mirum Shopper is designed to change the way brands engage with consumers and shoppers. We combine tech, analytics, data, campaign planning, and creative services with social shopper, shopper engagement services, and the creation of original content – from branded videos to events, mobile and in-store platforms – to influence shoppers in new ways. And we’re looking for passionate people who want to help us make what’s next.

Who we are looking for:

As Social Media Supervisor for Mirum Shopper you will provide strategic guidance, channel management & activation of social media and influencer campaigns on behalf of key clients. You will support the Director of Social Media and oversee a team of Managers and Associate Managers.  You will work in a fast-paced, highly creative deadline-driven environment, so we are seeking candidates with attention to detail and a desire to constantly exceed expectations. You must be a self-starter and possess in-depth knowledge of social media platforms such as Twitter, Facebook, location-based services, online communities, and emerging mobile trends, as well as experience managing influencer marketing campaigns.

What you’ll do:

  • Manage | Oversee managers and associate managers to execute social media and influencer campaigns for clients. Responsible for oversight of campaign budgets, timelines,  media and overall successes (based upon clearly defined and adhered-to KPIs). Budget management and reconciliation to ensure that partners are compensated accordingly. Manage multiple deadlines and troubleshoot problems in real time, refining processes in real time to ensure they do not occur again in the future. 
  • Process |  Develop influencer marketing strategic plans including influencer recommendations, channel approach, content type, paid media support, etc. Provide guidance and approvals on all influencer/social media plans and briefs, white papers and presentations. Represent the social team in client and internal engagements to present plans, secure feedback, and coordinate details.
  • Team | Work closely with Marketing Services and Creative departments on identifying key audiences and channels, market-specific value propositions, key messages, and account planning. Day-to-day oversight of managers and associate managers. Act as expert for all things social media for the agency. Maintain awareness of social technology & related trends.

Who you are:

  • Detail Oriented | Sharp attention to detail and a drive for perfection.
  • Strong Communicator | Excellent communication and analytical skills.
  • Team Player | Our team is close-knit and supportive, and we’re working with a lot of unknowns – you must champion team environments that are comfortable and encouraging. 
  • Problem Solver | Digs in and simplifies how to work around problems, asking "why not?" and "how can we make this better?".

What you’ll need:

  • 4-6 years of experience in social media, influencer marketing, and/or digital media planning.
  • Proven success in managing social media campaigns for CPG and retail clients.
  • Expert knowledge of social networks such as Facebook, Twitter, Pinterest, YouTube and others.
  • Experience managing influencer marketing campaigns including influencer recruitment, briefing, content creation, and reporting.
  • Ability to develop social media and influencer plans for clients that include goals, specific campaign strategies, recommended tools, budgets and timelines.
  • Exceptional organizational and project management skills.
  • Polished demeanor with clients, vendors, and publishers.
  • Demonstrated ability to lead teams.
  • Proficient in social media and online tools and professionally engaged in social networks.
  • Excellent writing and interpersonal skills and the ability to communicate effectively on the telephone, in person, and in writing a must.
  • Strong organizational skills in order to coordinate many functions in a fast-paced environment.
  • Demonstrate company’s Path to Growth core behaviors & values.
Wunderman Thompson is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. 

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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