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Careers

End User Services Specialist

at Wunderman Thompson
Dallas, Texas, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson Data is seeking an End User Services Specialist to join the team in our Dallas office. The End User Services Specialist ensures proper computer operations so that end users can accomplish organizational tasks. Support is provided on a daily basis and sometimes emergent basis in on-call situations to assure continued productivity and communication. This position is somewhat unique as it includes some tasks that are usually handled by systems administrators, such as setting and modifying accounts, mailboxes and permissions. End User Services staff are expected to demonstrate leadership in leading other team personnel, creating, managing and delivering team projects, and in the creation and review of written documentation produced for the team as well as end users. 

What you’ll do: 

  • General Support | Provide support to customers in person, over the telephone, and through remote support systems. Create and maintain user, service and computer accounts, mailboxes, and groups in a Microsoft Active Directory/Microsoft 365, and Microsoft Exchange environment. Assist in providing training to end users in the use of corporate software systems. 
  • Hardware Help | Install and configure computer images and application packages via Microsoft System Center or other means. Provide hardware troubleshooting and failure determination; replace or arrange replacement of failed components. Install and remove software packages, updates, and upgrades. Maintain inventory of all PC hardware and software in the appropriate systems 
  • Telecommunicate | Assist end users in the installation and configuration of mobile applications to include multifactor authentication apps and Microsoft Intune on mobile devices. Assign desk phones and voicemail configuration in phone system. Work with telecommunications providers to maintain service levels 

Who you are:

  • Agile | A jack of all trades equipped with a malleable, crafty scope of ability. A get-things-done attitude. An unparalleled drive of initiative.  
  • Forecaster | Able to tackle deadlines and special projects with ease. Detail oriented individual highly attuned to organizational best practices.  
  • Champion of Technology | Entrepreneurial attitude coupled with a strong technical acumen. An appreciator and master of the tech world who adheres to ethical standards. 
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need: 

  • 5+ years providing technical support and/or systems administration.
  • Extensive problem-solving skills and the ability to quickly learn and implement new technology.
  • Strong documentation skills – used in ticket tracking systems and in creating instructional documentation for the team and end users.
  • Experience with personal operating systems such as Windows 10; exposure to Microsoft Windows server operating systems, Azure and Google Cloud Platform.
  • Use of Microsoft Active Directory in account creation and maintenance tasks.
  • Exposure to security technologies such as Mobile Device Management (MDM), Data Loss Prevention (DLP), end-point encryption, antivirus, and antimalware tools. 
  • Use of Microsoft Group Policy Objects (GPO) for user and system management.
  • Knowledge of systems management/CMDB software such as Microsoft System Center and ServiceNow.
  • Experience troubleshooting PCs and network/internet connectivity, virtualized infrastructure - VMWare preferred.
  • Experience supporting Microsoft 365 applications and utilizing remote access technologies such as Citrix and Cisco AnyConnect VPN preferred.

All Wunderman Thomson Data employees are expected to follow the physical security policy covering access to the Wunderman facilities and controlled areas. All Wunderman employees are expected to comply with the acceptable use policy covering the use and protection of company equipment, applications and network. All Wunderman Thompson employees are expected to comply with the Code of Conduct related to Wunderman’s expectations for all employees to conduct business in an ethical manner. All Wunderman employees are expected to report any security incidents in a timely fashion. Training will be provided to all personnel upon hire with annual updates.

As a member of the IT Infrastructure team you could have access to private sensitive records including social security numbers, demographics and other Personally Identifiable Information (PII) that if disclosed could result in legal action. If you are working with a health care client, you could also have access to Personal Health Information (PHI) which is subject to the Health Insurance Portability and Accountability Act (HIPAA).  Wunderman considers any data coming from a healthcare client to be PHI. You will also have access to sensitive corporate information such as contracts and plans that are subject to the Sarbanes-Oxley Act (SOX).   You will be expected to be aware of and follow all policies and procedures related to disclosure and storage of information and records retention. You will also have elevated privileges to many devices and / or applications and need be aware of and follow the policies and procedures defining access management, malicious code management, network management, configuration management and change control.  Additionally, you will have the responsibility to set and enforce security policies to protect the company, assets and people.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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