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Careers

Project Manager (CRM)

at Wunderman Thompson
Toronto, Ontario, Canada

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a collaborative and ambitious Project Manager. Working as part of a cross-discipline team on an automotive brand, this role directs and manages interactive projects - including CRM campaigns - from beginning to end, ensuring they are developed and executed to meet agency standards and client expectations. 

What you’ll do:

  • Manage | Determine and document project deliverables, risks, timelines and budgets. Create detailed scopes of work. Create and maintain project plans throughout the project lifecycle. Forecast upcoming work. Lead daily stand ups with the project team. Communicate progress to internal and client teams. Manage workload through JIRA and proprietary CRM system. Attend brainstorms, client meetings and briefings. Proactively identify project conflicts and resource gaps and resolve accordingly.
  • People | Liaise with Resource Manager and creative teams to secure internal resources. Collaborate with account management and senior stakeholders to develop and execute interactive marketing and creative strategy. Actively participate in leading teams in production feasibility, technical requirements, costs and timing implications.
  • Work | Apply and maintain best practice methodologies. Establish, maintain and ensure quality interactive solutions are provided to clients.
  • Financials | Partner with finance teams to manage WIP’s, freelancer budgets, and timesheets. Monitor actual vs estimated hours for each team member; proactively highlight when there is a discrepancy.

Who you are:

  • Builder | Navigates strong collaboration between people, processes and systems. Drives projects and resource management from ambiguity to clarity. Able to see the big picture while paying attention to the smallest details.
  • Detail Oriented | Sharp attention to detail and a drive for perfection.
  • A Strong Communicator | Excellent communication and analytical skills.

What you’ll need:

  • 2 to 3 years of project management experience on digital projects - including CRM campaigns - required.
  • Knowledge of CRM systems required; familiarity with Salesforce a definite asset.
  • Knowledge of Microsoft Project or Smartsheet an asset.
  • Knowledge of Adobe Experience Manager an asset.
  • Demonstrated solutions-oriented approach to problem solving.
  • Proven ability to be flexible and highly adaptive in a fast-paced environment.
  • Highly developed organizational, communication, and negotiation skills.
  • Solid track record of successfully delivering complex projects from start to completion.
  • A confident self-starter who can anticipate needs and manage risk.
  • Keen attention to detail.
  • Calm and patient under pressure.

Wunderman Thompson welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.

We're always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.

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VP, Account

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Zaslat CV/Send CV

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