Client Manager / Director (depending on experience)

Wunderman Thompson Technology

Department: Client Services

Location: London, United Kingdom

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Technology applies technology to lay the foundations for this growth. We design, build, manage and run the complex technology ecosystems that give organisations the technical capabilities that fuel their growth. And we don’t just build the technology, we help them to work in new ways to get the most out of it, so they can focus on putting their customers at the heart of the experience. We provide an end-to-end service across three core capabilities; customer acquisition, customer experience and commerce.

As a Client Manager or Director at Wunderman Thompson Technology you will sit at the intersection of our enterprise clients, internal teams, and our partner ecosystem. Your role will be to bring these parties together to help our clients achieve their business ambitions while maximising our service footprint and size within the account. You will do this by advising clients on their Experience Technology landscape while creating, selling, delivering, and managing industry leading MarTech solutions to drive revenue growth. You will also be the go-to person for direction about your client, including the digital and marketplace trends that affect them.

Working with us you will: 

  • Understand client’s objectives/challenges and identify opportunities in collaboration with our Consulting and Delivery teams  
  • Converopportunities to sales in order to maximise client revenue and footprint 
  • Oversee delivery of client engagements in collaboration with Programme and Project Managers 
  • Define a core set of KPIs for engagement on your client portfolios and ensure accounts are planned and forecast  
  • Support the ongoing evolution and development of the Client Management team 

What we would like you to bring: 

You will likely have spent 5-10 years managing clients in a SI, technology consultancy, or agency with marketing technology focus with: 

  • A background of demonstrable growth within clients across both service breadth and depth
  • Direct accountability for revenue and gross margin performance in a technology-based professional service business  
  • Understanding of technology services delivery across the SDLC 
  • Managing multi-vendor, multi-stakeholder, multi-national clients (preferably MarTech) 
  • Ability to translate strategic business objectives and communicating them to all levels of client organisations (from C-Suite to SME) 
  • Strong general account management and client service skills  
  • Based in London and initially working in a hybrid mode (remote with some office time). When safe, this role will also involve some travel based on client and project needs.

Package 

  • Salary depending on experience and competences: 40-70k GBP
  • 25 days holiday 
  • WPP Group Discounts 
  • Life Assurance – four times annual salary 
  • Pension Scheme (Zurich) – company salary contribution matched up to 4% 
  • Private Medical Cover (BUPA) – for you and your immediate family 
  • Childcare Vouchers 
  • Travel Season Ticket Loan 
  • Cycle-to-work Scheme (Evans) 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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