Careers
Client Manager
at Wunderman Thompson TechnologyWho we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
Wunderman Thompson exists to inspire growth for ambitious brands. Our technologists lay the foundations for this growth. We design, build, manage and run the complex technology ecosystems that give organisations the technical capabilities that fuel their growth. And we don’t just build the technology, we help them to work in new ways to get the most out of it, so they can focus on putting their customers at the heart of the experience.
With over 4,000 technologists in 33 countries and strategic partnerships with world-class technology vendors, we provide an end-to-end service across three core capabilities; customer acquisition, customer experience and commerce.
We are part of the 20,000 strong Wunderman Thompson global marketing network and a WPP company.
The opportunity
As a Client Manager at Wunderman Thompson Technology you will be part of the team that sits at the intersection of our enterprise clients, internal teams, and our partner ecosystem. As a result, you will create, sell, deliver, and manage industry leading MarTech solutions to drive revenue growth. You will also be the go-to person for direction about your client, including the digital and marketplace trends that affect them.
Working with us you will:
- Understand client’s objectives and identify potential opportunities in collaboration with Consulting and Delivery teams
- Manage opportunities to closure in order to maximise client revenue
- Work with both the client and the internal WTT disciplines to oversee programmes and projects in collaboration with Programme and Project Managers
- Define a core set of KPIs for engagement on client portfolios and ensure that Account Plans are created in line with company standards
- Support the ongoing evolution and development of the Client Management team
What we would like you to bring:
- Direct accountability for revenue and gross margin performance in a technology-based professional service business for client accounts
- Managing multi-vendor, multi-stakeholder, multi-national clients (preferably MarTech)
- Proven accountability of technical programmes for large organisations
- Ability to translate strategic business objectives and communicating them to all levels of client organisations (from C-Suite to SME)
- Strong general account management and client service skills
- Based in London and initially working remotely but happy to travel in the future
Package
- 25 days holiday
- WPP Group Discounts
- Life Assurance - four times annual salary
- Pension Scheme (Zurich) - company salary contribution matched up to 4%
- Private Medical Cover (BUPA) - for you and your immediate family
- Childcare Vouchers
- Travel Season Ticket Loan
- Cycle-to-work Scheme (Evans)
Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
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Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.
We’re always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.
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