At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
The Wunderman Thompson CX Team in the UK is a true mix of backgrounds, but all are united by an obsession with experiences. Our job is simple – we help brands create great experiences. Therefore, our work spans the entire Service Design process from research to delivery. We develop solutions to take advantage of the design, business and innovation opportunities we identify and then work collaboratively across the Wunderman Thompson network to make them a reality. We have proudly been named as Campaign’s Customer Engagement Agency of the Year for the last three years and have been highlighted as a world leading agency for CX Insight and Strategy by Forrester.
As a Senior Service Designer, you will be asked to take responsibility for projects and client accounts with the aim to grow and develop the role CX can play across Wunderman Thompson’s portfolio. Taking a Senior role within the team means you will be supporting more Junior members of the team through managing individuals and helping them to develop their skills and career. You will take an active role in business pitches and securing new revenue source for the agency. You will also aim to bring your own perspective to our practice based upon your experience to help us develop our skillsets to better respond to the needs of our clients and their customers.
Who you are:
Most but not necessarily all of the following:
We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.
We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.
Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.
Your career development is important to us and should you ever choose to move on from Wunderman Thompson, we want you to be better than when you joined us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.
Established in 2019, Wunderman Thompson has a combined history of 150 years, setting the standard for marketing, communications and business innovation. We bring together over 20,000 creatives, analysts, strategists, customer experience designers and business consultants across 90 markets.
We're always looking for the best talent to add to our diverse and talented mix that is Wunderman Thompson.
Wunderman Thompson Health
Data & Analytics
Washington, DC, United States
Wunderman Thompson Health
Medical & Scientific
Stamford, CT, United States
Wunderman Thompson Health
Medical & Scientific
New York, NY, United States
Wunderman Thompson
Client Services
Stuttgart, Germany
Wunderman Thompson
Project Management & Delivery
Praha, Czech Republic
Wunderman Thompson Technology
Client Services
London, United Kingdom
Wunderman Thompson
Project Management & Delivery
München, Germany
Wunderman Thompson
Project Management & Delivery
Minneapolis, MN, United States
Wunderman Thompson
Project Management & Delivery
London, United Kingdom
Wunderman Thompson
Project Management & Delivery
Chicago, IL, United States
Wunderman Thompson
Project Management & Delivery
Minneapolis, MN, United States
Wunderman Thompson
Project Management & Delivery
London, United Kingdom
Wunderman Thompson Technology
Strategy
London, United Kingdom
Wunderman Thompson
Technology
Praha, Czech Republic
Wunderman Thompson
Project Management & Delivery
München, Germany
Wunderman Thompson
Project Management & Delivery
Seattle, WA, United States
Wunderman Thompson
Project Management & Delivery
New York, NY, United States
Wunderman Thompson
Project Management & Delivery
Minneapolis, MN, United States
Wunderman Thompson
Project Management & Delivery
Chicago, IL, United States
Wunderman Thompson
Experience
Minneapolis, MN, United States
Wunderman Thompson
Experience
Chicago, IL, United States
Wunderman Thompson
Experience
Minneapolis, MN, United States
Wunderman Thompson
Project Management & Delivery
Titusville, NJ, United States
Wunderman Thompson
Project Management & Delivery
Los Angeles, CA, United States
Wunderman Thompson
Project Management & Delivery
Austin, TX, United States
Wunderman Thompson
Project Management & Delivery
Atlanta, GA, United States
Wunderman Thompson
Technology
Los Angeles, CA, United States
No positions are available at this time.