Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
What you’ll be doing:
You’re an ambitious CRM Strategy professional looking to accelerate your learning curve and to help us deliver game changing campaigns for one of our and the industry’s biggest clients. We are their Experience agency responsible for leaving no stone unturned in seeking to identify the biggest problems, find the best solutions, and to deliver these solutions brilliantly, no matter where they exist in the customer journey.
Our client is focused on satisfying the changing needs of customers. Built on a long heritage of serving people, the world of financial services is now changing rapidly we are supporting our client to build on its position as a leading financial services and solutions provider.
Our ambition is to deliver award-winning work, so you’ll be a team player and have passion and energy to inspire the teams you work with to do the best possible work.
- Focusing on the core business KPIs, develop and implement CRM programs that align to key moments of need within the customers journey based on insights from analytics and behavioral science
- Deliver omni-channel campaigns across email, push notifications, web, mobile apps, social platforms, and other channels and devices, as relevant to the customer experience
- Partner with client to innovate meaningful member benefits, programs or feature improvements that differentiate the brand and delight customers
- Partner with client stakeholders to operationalize segment-specific strategies and develop cross-channel programs and initiatives that increase key performance indicators
- Create business cases for new engagement opportunities, and get buy-in from key clients and stakeholders
Who you are:
You’ll have a passion for brand and communications strategy and technology, you’ll be creatively driven and have an eye on innovations that are and will be shaping our category. You’re naturally proactive leaving no stone unturned when it comes to identifying opportunities and coming up with brilliant solutions. You believe the customer should be at the heart of everything that we do and are unrelenting about finding interesting insights. You’re a fantastic communicator and presenter and are able to articulately and persuasively tell a story and take clients with you on the journey. Our ambition is to deliver award-winning work, so you’ll be a team player and have passion and energy to inspire the teams you work with to do the best possible work.
- Experience in a strategic role; digital & CRM planning, including hands-on experience with digital marketing tools, such as Adobe Analytics or Test & Target and Salesforce Marketing Cloud.
What we can offer you:
We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.
We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.
Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace.
We have a number of programmes and initiatives designed to support your career and wellbeing. There are exciting knowledge sharing programmes delivered through lunch and learn sessions, cultural opportunities through our exchange programme, and you can have an impact on the wider community through one of our charity initiatives. Your mind, body and soul are also taken care of through our varied wellness programmes but we like to have some fun here too, so you could get involved in our culture club, or maybe just have a social drink in our in-house cafe and bar!
Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.
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