CRM & Loyalty Director

Wunderman Thompson

Department: New Business

Location: Praha, Czech Republic

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

There are almost 400 of us in Wunderman Thompson Prague, and in the office, you’ll meet both junior and senior colleagues from different parts of the world. We speak Czech and English, but sometimes you’ll also hear Spanish, German, or Italian. Although we are the largest marketing agency in the Czech Republic and a bit of a corporate, an important part of our corporate culture is a friendly and informal atmosphere based on mutual trust and cooperation.

Our company is looking for a CRM & Loyalty Director

You will be responsible for the creation and setup of the CRM communication strategy and Loyalty programs for our clients.
You will actively manage relationships with expert leaders, account directors, and business owners providers, monitor and evaluate marketing trends in CRM and Loyalty field, and make recommendations to our clients regarding their adoption. You will be a leading partner of client´s executives and help them outline strategy and technological solutions for new business. You will also design the appropriate strategy and architecture based on client technology requirements and organize teams of experts to deliver projects and new business locations.

We are looking for a professional who has experience with strategy and is a practical expert in CRM and Loyalty.

WHAT YOU’LL NEED:

  • Knowledge of marketing CRM and Loyalty programs
  • Good people management 
  • Strong business development skills with partners based on active relationship management. You’ll seek new business opportunities by establishing WT as the preferred partner for client project delivery originated by technology partners
  • 12+ years experience in a similar marketing role
  • Fluent knowledge of English

What reward will you get from us?

Everything considered a company standard nowadays – a competitive salary, 20 days of holiday + 5 relax days, 4 sick days, catering allowance and car.

On top of this, we offer:

  • An Informal, friendly environment supporting diversity
  • The professional system of internal education for your potential to grow
  • Language lessons
  • Birthday gift
  • Refreshment in the office
  • We are a dog-friendly company
  • Multisport card


In October 2021, we will move to a new office nearby metro Vltavska; Bubenská 1, Prague 7.

Home office info: During the Covid pandemic, we prefer working from home. If you need to work from the office, you still can.

Would you like to know more about daily agency life? Check out our website, and if you like us, send us your CV (or a link to your LinkedIn profile) and a few sentences about yourself. Or, if you know someone who would be suitable for this position, let them know!

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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