New Business Manager

Wunderman Thompson

Department: New Business

Location: London, United Kingdom

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

What you’ll be doing:

As New Business Manager, you will be a key player in driving pitches, business development initiatives and delivering growth and supporting the new business process from end to end. Shortlisted for Campaign and the BD100’s New Business teams of the year, you will be joining a high performing, progressive and fun team. The attitude and approach of the New Business Manager is, in many ways, as important as the experience and skills they possess – as the department is the heartbeat of our agency. You will need to be a self-starter and be prepared to interface with all departments in the agency to gather the support required as well safeguard our approach to ensure we meet our ambitious business objectives. The right candidate will need to possess bags of energy and drive and demonstrate a passion for developing the agency and new business. Outstanding organisational skills are an absolute essential – as are forward planning and attention to detail. The ability to manage complex workloads and absolute adherence to deadlines are key.

Success in this role will be determined by achieving individual KPIs which align to department targets related to revenue, profitability, brand perception and awareness, as well as senior stakeholder satisfaction. This is an opportunity to help continue to shape the UK’s leading marketing communications agency.

  • Pitch support- You will support the Associate Director, New Business and Head of New Business & Marketing to drive pitches and support the execution of the new business strategy. You will be expected to lead and manage the completion of the new business process from RFI, RFP, chemistry, tissue and final pitch. This includes qualification, investment, briefing packs/desk research, workstreams and timelines, involving Group partners, ensuring core team stand ups happen and daily update emails are sent, rehearsals take place, pitch theatre and collateral is managed, washups and contact strategies are in place until a decision is reached. Take a strategic role in reviewing the content and ensuring we are answering the brief and adding value and have a clear USP. Working with all departments such as strategy, creative and finance you will ensure the milestones agreed are met, as well as managing the agreed budget for each lead. You will be responsible for ensuring we capitalize on internal resources to power our responses, such as insights and research and deliver a 360 approach from collateral and pitch theatre to developing a contact strategy until a final decision has been made.
  • New business toolkit: with a dedicated focus on new business, you will work closely with the Associate Director to continually develop our new business toolkit to help facilitate a more efficient new business process. As part of this you will own and manage our tender library and case study library repository for all pitch collateral.
  • Reporting: you will be responsible for ensuring the new business team is a well-oiled machine. Responsible for the new business status and pipeline reporting, ensuring we have up to date new business reports for to share with senior stakeholders within Wunderman Thompson and WPP. Databases will be updated each week to track the stage we are at with each live opportunity across new business and incumbent briefs. You will also be required to keep track of wins, loses and declines and subsequent conversion rates. The data will be used to inform a year end new business report with you will play a significant role in creating.
  • Intermediary platforms – you will be responsible for managing and updating all intermediary platforms to ensure we have an inspiring shop window.

Who you are:

  • Ability to work to tight deadlines whilst managing multiple projects.
  • Knowledge of all agency operational areas; including strategy, creative data and production
  • Superior verbal and written presentation skills
  • Effective partnering skills across a wide range of primary stakeholders.
  • Advanced negotiation, communication and organisational skills.
  • Facilitation, team motivation and team leadership skills.
  • Solid attention to detail and facility with numbers.
  • A passion for creativity, technology and innovation.
  • Be diligent, organised and detail focused.
  • Demonstrate resourcefulness – ability to think on your feet and find a solution that might not be the obvious route at first.
  • Be someone who is not afraid to get their hands dirty – it is a busy agency and isn’t suited to someone wanting to take a back seat 

What we can offer you:

We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from. We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.

Our focus is on keeping teams connected and engaged whether we’re in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand-new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access.

We’re also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club. Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued, and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset, our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.


At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.