Front of House
Front of House
Location: London, United Kingdom
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
What will you be doing?
Some businesses will call this role a receptionist or office co-ordinator but we are much smarter than that, we are looking for an absolute superstar to join us as our new Front of House.
This key role is the face of the company and you'll be welcoming VIP clients along with our amazing people on a daily basis. You’ll be part of a small team providing administrative support to the agency whilst always maintaining extremely high standards.
We want everyone that visits us to have the best experience as soon as they step foot inside the agency so we are looking for a dynamic, confident, customer service oriented individual to come and add some extra sparkle to our exciting environment.
Primarily you will be;
-Welcoming visitors in a warm, friendly and professional manner
-Maintaining high standards of presentation in the reception, cafe area and throughout the agency
-Managing meeting rooms including regular spot checks and preparation
-Overseeing logistics for client meetings; including meeting room set up, AV equipment, co-ordinating catering
-Managing the meeting rooms booking system and process
-Dealing with general email and telephone enquiries
-Maintaining stock levels of stationery and key office supplies
-Responsible for making sure visitors and comfortable and have everything they need
-Supporting Executive Assistants with ad-hoc tasks
-Being the go-to person for office queries (and acting on them or knowing who to contact)
-Taking messages and making sure they reach the correct person
-Working with the facilities team to make sure that any issues around the office are dealt with quickly
-Keeping an eye on the look and feel of the office and actioning any improvements
-Supporting on projects when needed
Who are you?
- First class communication skills
- Previous customer service or front of house experience
- High attention to detail and very high standards
- Super organised with the ability to coordinate multiple projects whilst working under pressure, and meet deadlines
- Self starter who can work independently with minimal supervision
- Ability to handle sensitive matters, confidentially and with discretion and good judgement
- A positive, friendly and chatty personality (someone that has the ability to build rapport with a variety of people instantly)
- Previous switchboard experience and room booking system experience essential.
What we can offer you:
We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.
We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.
Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.
Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.