Senior Account Manager

Wunderman Thompson

Department: Client Services

Location: Dubai, United Arab Emirates

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a Senior Account Manager who will provide strategic direction and support clients in driving short term sales and building long term brand value.

What you’ll do:

  • Take responsibility and exercise overall quality control over the accounts.
  • Build and maintain internal processes and relationships in order to get things done in the most time and cost efficient way for your client.
  • Provide strategic direction and ensure successful implementation of client objectives.
  • Understand client’s business and generate new ideas to enhance client development.
  • Work closely with clients to uncover business needs and objectives, set strategies with the Business Director, decide how they will be implemented and ensure execution.
  • Check progress against objectives and take action when necessary.
  • Look for opportunities, anticipate openings for initiatives and plan for the unexpected.
  • Build and grow good relationships with clients based on trust, credibility and professional respect.
  • Effectively manage the account team by fostering a constructive work environment and  teamwork and building initiatives when needed.
  • Train and motivate the account team members by developing their abilities.
  • Take full responsibility of the financial upkeep of the account by ensuring the account runs efficiently and undertaking financial negotiations for client fees.
  • Act as a strategic partner of the account’s planner by thinking outside the box and bringing insightful and relevant info to the development.
  • Regularly report to the BD in order to keep them sufficiently updated and informed on the daily operations of the account.
  • Understand customer requirements and needs to offer suitable solutions and generate new business.
  • Ensure the timely delivery of services and products to clients.
  • Resolve issues to maintain and strengthen customer trust.
  • Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders.

Who you are:

  • Expert in providing strategic direction and supporting clients
  • Project and Time Management skills
  • Creative mind
  • Entrepreneurial spirit

What you’ll need:

  • BS/BA in marketing or advertising specialization
  • Min 6 years experience in Account Management within an agency
  • Computer Skills: Microsoft Office
  • Presentation and writing skills
  • Ability to judge creative and comment effectively
  • Attention to detail
  • Communication skills
  • Flexibility and problem solving skills
  • Resourceful in finding information
  • Understanding and appreciation of great advertising – good creative judgment
  • General awareness of society and interest in brands
  • Team player
  • Eager - willing to pitch-in on anything
  • Demonstrable experience in negotiation and meeting client requirements
  • Solid understanding of budgeting and reporting on progress

What we can offer you:

We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.

We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community. 

Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency. 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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