Junior Analyst (CRM)

Wunderman Thompson

Department: Data & Analytics

Location: England, United Kingdom

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

This is an exciting opportunity working on one of Wunderman Thompson’ accounts.  We are looking for an exceptional and talented person who will want to show how reporting and analytics can have a positive impact on understanding customer behaviour and developing the right marketing strategies.

The Analyst accesses aggregated data sent by the client to report on their CRM Programme and predict number of calls their call centres will receive on the back of marketing campaigns. The analyst will also report on performance of marketing communications.

The Analyst will be responsible for designing analytical methodologies and then delivering the analytical outputs. The Analyst will work closely with the Data Strategist to ensure all output delivers impact and value.

The role will report into an Analytics Lead and sits within the Wunderman Thompson Analytics team which is focused on providing analytical solutions for clients including Shell, Microsoft, Samsung and BT. This role is focused on one client.

What you’ll be doing

  • You will be responsible and own the delivery of CRM/Campaign reporting and Insights for the client
  • Spotting opportunities for improvement in methodologies used as well as automated reporting and creating dashboards.
  • You will be working with the wider BT team helping with planning campaigns, using historic campaign performances to propose creative tests to increase response & conversion rates on a quarterly basis
  • You will have ownership of all results
  • You will be working with wider Wunderman Thompson teams to ensure smooth delivery of analytical tasks
  • You will be QCing your own work.
  • You will be able to take advantage of training opportunities that will develop your analytical skills

Essential Experience

  • Experience in a data and analytics function (a couple of years)
  • Experience of writing code using R (a lot of current code is written in R and you will be able to read, debug and redevelop some of it as needed)
  • Some experience of devising, implementing, and managing reporting and dashboard design, update, and automation
  • Excellent communication and presentation skills; making the complex simple for internal and external stakeholders

Desirable Experience

  • Experience of working in an agency environment
  • Experience of SQL
  • Experience of VBA

Who you are:

  • Some experience in a data and analytics function
  • Excellent Excel and R
  • Excellent communication and presentation skills; making the complex simple for internal and external stakeholders
  • Good storytelling via PPT

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.