Account Director

Wunderman Thompson

Department: Technology

Location: Johannesburg, South Africa

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Main Objective:

This position is responsible for the management of Client accounts and all facets of Client Service and of the delivery of Agency Technology services in an efficient and effective manner.

Key Responsibilities:

Client Management

  • Being familiar with the nature of clients' products, business culture and competition and understanding the possibility of changes or improvements to these
  • Establish and maintain productive communication between the Client and the Agency
  • Maintain a good relationship and close contact with the senior Client personnel

Account Management

  • Assist in the delivery of services to the Client
  • Co-ordinate and manage all Agency services to the Client
  • Ensure a smooth and timeous workflow of activities directed to the Client
  • Provide recommendations and analysis/reporting to the Client

Business development

  • Be alert to business growth opportunities
  • Achieve portfolio growth

Financial Management

  • Ensure that Client accounts are correct and delivered on time and that payment is affected timeously
  • Collect signed quotes and Purchase orders against jobs and supply these to the Account Lead so that the budget can be updated
  • Ensure all Finance related documentation (Signed client CEs, PO’s and supplier invoices etc) is available for each job on the tools and systems we use (Workbook etc)

Work Procedures

  • Administer all day-to-day activities, at a more senior level
  • Delegate administrative responsibilities to Account Managers (if applicable) and provide oversight on this
  • Ensure a smooth and timeous internal workflow
  • Work with other departments to ascertain timetables, pursue estimate approval and follow the project through actual production and final presentation
  • Ensure that the Agency’s actions are in line with agreements, procedures and budgets, and reflect a unified and agreed point of view
  • Take the initiative in completing tasks which will assist the team


  • Maintain and write work status reports
  • Write contact reports and forward these to the Client within 48 hours after every meeting
  • Monthly activity reports
  • Provide recon reports on projects (in collaboration with PM’s) 


  • Adhere to Client Service systems and business processes
  • Accurate and efficient use of systems in the departments
  • Comply with Chase system

Human Relations

  • Good relationships with all staff
  • Assist in the professional growth of the junior client service managers
  • Work closely and provide support to the Business director

Required Experience:

  • Computer literacy in all Microsoft applications - Word, Excel, PowerPoint, Outlook
  • Must be proficient in the English language – both writing and reading
  • Must preferably have 3-5 years working experience in a marketing, digital advertising or communications field
  • Good interpersonal and communication skills
  • Sound administration and co-ordination skills
  • Self, time and people management skills
  • Experience in the articulation and writing of briefs/reports/presentations


  • Matric
  • Preferably tertiary education or advertising experience
  • Minimum 5 years in Technology or Digital Marketing

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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