VP, Account Director

Wunderman Thompson Health

Department: Client Services

Location: Washington, DC, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Health, a division of Wunderman Thompson, works with companies to build world-class healthcare and pharmaceutical brands among medical professionals and consumers, with a transmedia storytelling approach that covers print, digital and television broadcast media, medical education, sales force presentations and managed access strategies. 

Who we are looking for: 

Wunderman Thompson Health is seeking a Vice President, Account Director (VP, AD) in our DC office. The  VP, AD is responsible for the overall management, growth, and profitability for a specific group of accounts and represents the Agency at the Client level. This position  manages the Client relationships and resolves internal conflicts through consultation with functional and department leads and provides support, guidance, and counsel to junior team members.

What you’ll do: 

  • Client | Maintains and grows client relationships on a senior level, building organic growth beyond existing engagement. Partners with client to grow their business through new ideas, utilizing additional agency and network resources. Assists client in defining and articulating strategic and tactical programs. Actively solicits client feedback regarding agency performance, with strategic partners and leaders within the team. Manages efforts among departments to ensure a seamless presentation to the client. Regularly works to increase visibility of team members from other agency disciplines with the client to demonstrate breadth of value of agency’s offering.
  • Strategize | Leads client in development of strategic objectives and plans, as well as tactical plans. Guides strategy on account and program level. Actively and regularly provides clients with insights and proactive recommendations, by defining problems and/or uncovering opportunities. Ensures major agency deliverables meet client’s strategy and are cohesive with client goals and objectives. Ensures deployment of analyses and tools as appropriate. Works with internal teams to develop learning agendas and other tactics that allow us to synthesize program results, research findings, segmentation data, competitive activity, etc., to understand impact of our work and identify marketing opportunities. Working with broader team members, including Marketing Intelligence staff, utilizes analytic financial principles to refine program strategy (e.g., ROI, allowable spend, etc.) as appropriate. Maintains overall knowledge in all agency disciplines, particularly in how they can be leveraged to help meet client objectives and strategies. 
  • Financial Collaborates with project management to assist in their preparation of annual client budget and to ensure budgets and forecasts are updated as needed.  Demonstrates agency value and gains client buy-in of budgets/staff plans across all disciplines.  Maintains overall agency billability on assigned accounts through strategic leadership and relationship building with senior-level clients. Works actively with other leaders and departments toward building organic growth of current clients. Alerts project management and CFO of any current or anticipated client revenue changes or any client relationship disparities and works to resolve such changes or disparities toward a financially positive and client-building solution. Exemplifies fiscal responsibility by adhering to agency and client expense management and staffing policies and procedures.
  • Agency Growth Develops an awareness of new opportunities to grow clients’ business and generate agency revenue. Participates in new business development and presentations as requested.

Who you are: 

  • Growth-Minded | Entrepreneurial attitude coupled with strong business acumen. Successful track record of building client relationships. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas. Provide a consultative, conscientious and rigorous approach to increase our client's competitive advantage. 
  • Team Player | Our team is close-knit and supportive, and we’re working with a lot of unknowns – you must champion team environments that are comfortable and encouraging. 
  • Problem Solver | Ensure quality control by overseeing agency products including creative work, financial analyses, key client communications, key schedules, creative strategies, and strategic decks. Assist with day-to-day account problem-solving by providing guidance to junior team and raising issues and solutions to senior team. Dig in and figure out how to work around problems.  
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful. 

What You’ll Need: 

  • Bachelor’s degree. 
  • Minimum of ten years of related advertising/marketing experience (either client or agency), or equivalent combination of education and experience required. 
  • Five or more years of supervising and mentoring staff. 
  • Proven track record in advertising/marketing practice and building/retaining client business. 
  • Competency in Microsoft Office, Internet environments and industry-standard software programs. 
  • Experience in leveraging advertising strategies and techniques to develop multi-channel programs to deliver against client objectives. 
  • Superior communication skills, including but not limited to: writing long and short formats; presenting projects and thought leadership; and listening to clients and working associates. 
  • Ability to illustrate strong presentation skills and high level of comfort in front of clients. 
  • Ability to offer proactive solutions and ensure successful progression without guidance.
  • Ability to provide leadership across departments in a team and matrix environment. 
  • Ability to meet high standards for quality and accuracy, as well as assist a team in achieving the same. 
  • Solid reasoning and problem-solving skills. 
  • Ability to exhibit client service approach with results-driven performance. 


At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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