SVP, Group Account Director

Wunderman Thompson Health

Department: Client Services

Location: Washington, DC, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Health, a division of Wunderman Thompson, works with companies to build world-class healthcare and pharmaceutical brands among medical professionals and consumers, with a transmedia storytelling approach that covers print, digital and television broadcast media, medical education, sales force presentations and managed access strategies.

Who we are looking for: 

Wunderman Thompson Health is seeking a Senior Vice President, Group Account Director (SVP, GAD) to effectively manage a portfolio of business in our DC office. The SVP, GAD recommends and oversees integration of network partners, as appropriate, for the business at hand. The SVP, GAD organically grows business and leads the brand strategically to become the clients’ trusted advisor. An SVP, GAD must be successful at leading new business opportunities and making significant contributions to the overall success of the agency.

What you’ll do: 

  • Client Management | Maintains and grows client relationships on a senior level, building organic growth beyond existing engagement.  Partners with client to grow their business through new ideas, utilizing additional agency and network resources. Assists client in defining and articulating strategic and tactical programs. Actively solicits client feedback regarding agency performance, with strategic partners and leaders within the team. Manages efforts among departments to ensure a seamless presentation to the client. Regularly works to increase visibility of team members from other agency disciplines with the client to demonstrate breadth of value of agency’s offering. Proactively solicits client feedback regarding agency performance and whether agency is meeting expectations.
  • Financial | Completes daily and weekly timesheets, as well as timesheet approvals, on indicated timelines outlined by CFO. Collaborates with project management to assist in their preparation annual client budget and to ensure budgets and forecasts are updated as needed. Demonstrates agency value and gains client buy-in of budgets/staff plans across all disciplines. Maintains overall agency billability on assigned accounts through strategic leadership and relationship building with senior-level clients. Works actively with other leaders and departments toward building organic growth of current clients.  Alerts project management and CFO of any current or anticipated client revenue changes or any client relationship disparities and works to resolve such changes or disparities toward a financially positive and client-building solution. Notifies VP/Director, Human Resources whenever updates/changes have been made to staffing plans or open positions. Ensures each CS individual position is adequately funded. Produces and provides financial reports to justify CS recruiting and staffing resources to SVP/Director, Client Services; and VP/Director, Human Resources. Exemplifies fiscal responsibility by adhering to agency and client expense management and staffing policies and procedures.
  • Growth | Develops an awareness of new opportunities to grow clients’ business and generate agency revenue. Actively leads, attends and ensures participation of direct reports in agency-wide training programs when necessary. Shares knowledge and best practices with CS staff. Participates in and/or assembles CS team(s) for new business pitches based on relevant experience, workload and professional development opportunities.

Who you are: 

  • Responsible | Significant experience in pharmaceutical advertising with applicable management responsibility and financial accountability.
  • Manager | Capable manager of agency personnel.
  • Process | Ability to effectively manage the creative and strategic process.

What you’ll need: 

  • Bachelor’s degree.
  • Minimum of 12 years of related advertising/marketing experience (either client or agency), or equivalent combination of education and experience required.
  • Eight or more years of supervising and mentoring staff.
  • Proven track record in advertising/marketing practice and building/retaining client businesses valued at $3 million or more.
  • Competency in Microsoft Office, Internet environments and industry-standard software programs.
  • Experience in leveraging advertising strategies and techniques to develop multi-channel programs to deliver against client objectives.
  • Superior communication skills, including but not limited to writing long and short formats, presenting projects, thought leadership and listening to clients and working associates.
  • Ability to meet high standards for quality and accuracy, as well as assist a team in achieving the same.
  • Solid reasoning and problem-solving skills.
  • Ability to exhibit client service approach with results-driven performance.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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