Account Director

Wunderman Thompson

Department: Client Services

Location: Chicago, IL, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for: 

Wunderman Thompson Midwest is seeking an Account Director to lead the day-to-day management of the account assignments and have ultimate responsibility for developing and maintaining strong client relationships. You assess all concept and creative development for client assignments and are responsible for adherence and evolution of performance marketing. You are accountable for well-managed projects, timely production, and specifically for budget adherence. The Account Director serves as a team leader over several disciplines and is responsible for orchestrating the interworking of the separate discipline team leads. This role owns the responsibility of the growth and development of the client business across all disciplines.  

What you’ll do: 

  • Client | Oversee day-to-day agency performance and agency/client relationships: craft growth strategies, concepts, and business development blueprints for client value. Be proactive in assessing client needs and demands and delivering added value to the client wherever possible. Become a subject matter expert in the client's field, speaking clearly to the competitive landscape, products, services, trends, and digital positions within the client's business. Provide explicit instruction on the goals and objectives through any campaign or creative endeavor with specific guidance and performance measures. 
  • Team | Serve as agency champion to pull integrated activities together for moving the client's business through production to launch. Develop and grow client relationships across key stakeholders. Generate and review employee-generated project briefs to inspire and guide creative development. Assess and recommend tactics and strategies for building efficiencies, streamlining operations, and enhancing the agency's value to the client. Build a cohesive team across agency partners, departments, disciplines, and agency offices where relevant—leading a collaborative effort to create unified services, communications, marketing materials, and value to the client. 
  • Mentor | Grow direct reports to be stronger strategically, tactically, and interpersonally. Mentor and develop direct reports; identify employee goals, and conduct performance reviews.
  • Process | Ensure agency work follows digital marketing best practices. Shepherd agency deliverables through the regulatory and legal review processes. Accountable for on-time, on-budget completion of all group projects and the reporting of budget status to clients. Build budgets and assure compliance of records integrity and agency policy guidelines.

Who you are:

  • A Builder | Entrepreneurial attitude coupled with solid business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
  • Open and Collaborative | Our team is close-knit and supportive, and we're working with many unknowns – you must champion team environments that are comfortable and encouraging.
  • Optimistic and Resilient | Dig in and figure out how to work around problems. Yes, and why not posture. Be able to take care of self and team. Balance is needed to maintain stamina and positivity.
  • Ego-less | We all wear the hats that need wearing; it's a mentality that makes the team successful.

What you’ll need: 

  • Minimum of 8 years of agency experience with minimum of 2 years of experience serving as the client lead for a large brand.
  • Experience running an account or a small portfolio of accounts of $3+ million annually across multi-layered enterprise clients, and/or acting as a portfolio client lead across multiple accounts.
  • Own a successful track record of developing and maintaining multiple strong, trusted client relationships simultaneously.
  • The ability to present ideas, concepts, and strategic direction to clients. Fluid and adaptable speaker that can address client questions quickly and concisely. 
  • Strategic thinking balanced with an ability to make decisions and recommend actionable strategies.
  • Proven experience working cross-functionally within a large, matrixed organization, including the ability to influence, lead, and communicate effectively.
  • Self-confident, flexible, and willing to take and defend positions.
  • Digital platform and connected experiences development is required across: website, content, CRM, marketing automation, analytics, digital innovation. 

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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