Strategy Director

Wunderman Thompson

Department: Strategy

Location: London, United Kingdom

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

You’ll have a passion for brand and communications strategy and technology, you’ll be creatively driven and have an eye on innovations that are and will be shaping our category. You’re naturally proactive leaving no stone unturned when it comes to identifying opportunities and coming up with brilliant solutions. You believe the customer should be at the heart of everything that we do and are unrelenting about finding interesting insights.

You’re a fantastic communicator and presenter and are able to articulately and persuasively tell a story and take clients with you on the journey. Our ambition is to deliver award- winning work, so you’ll be a team player and have passion and energy to inspire the teams you work with to do the best possible work.

What you’ll be doing:

  • You apply imagination to your creative strategy, raising the bar on quality, breadth and opportunities for integration in the work.
  • You partner with a BL and CD to ensure client buy-in, helping to protect the integrity of the work at all times. You make the case for new and different creativity.
  • Alongside your CD you own the creative development process; teams actively seek your strategic judgement and direction. Your fingerprints will be all over the work.
  • You are able to adapt your style to get the best out of the people you work with. Your are comfortably persuade clients to buy the best creative work.
  • Your actively involved in managing careers, creating, driving and participating in the wider agency culture, business agenda and the external profile of WT.
  • Your energy is channelled towards ideas that continuously improve the creative work. You put the team first, not your ego.
  • Your point of view is valued within the agency and the industry. You have a clear point of view on how creativity can be used to solve business problems.
  • You prove the difference the work is making, commercially or behaviourally, beyond doubt and can make recommendations on how the work should be measured.
  • You add to the agency’s profile within the industry, and you contribute to ensuring that our credibility is recognized beyond outside of our industry, actively seeking opportunities to create buzz.
  • You have extensive knowledge of the commercial drivers of your Client business, and work in partnership with senior stakeholders to deliver commercially-led marketing strategies.
  • You lead the performance agenda with the client, ensuring that there is sufficient data and reporting structures in place in order to put commercial performance at the heart of every project.
  • You partner with a BL to run large accounts or chunky projects/pitches, building good relationships with senior clients and their teams. Beyond brand strategy, you are fundamental to creating the client and relationship strategy as well.

Who you are:

This account is a fully integrated account. We are helping the business understand the role their brand can play in people’s lives in the future, whilst running one of the largest loyalty and CRM programmes in the world.  

This job is to help lead the loyalty and CRM programme across the globe, evolving it from being focussed around getting people to buy their products, to becoming a programme that truly showcases everything the brand can offer, to keep people engaged and feeling good about the brand and buying their products, as opposed to our competitors.

We need someone who is an expert in loyalty and CRM and has the case studies to prove it. Plus, someone who understands brand and can connect the dots between what the brand is trying to achieve and how this comes to life in the loyalty and CRM space.

You also need to be highly data literate. You will work with a data strategy partner and need to understand their world and how your world and theirs can come together to deliver outstanding work.

An understanding of platforms such as Adobe Campaign would also be beneficial.

What we can offer you:

We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.

We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community. 

Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.

Your career development is important to us and should you ever choose to move on from Wunderman Thompson, we want you to be better than when you joined us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency. 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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