Delivery Project Lead

Wunderman Thompson

Department: Production

Expertise: Production

Location: Buenos Aires, Argentina

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a Delivery Project Lead, with a background in digital services industry. To be successful in this role, you must be able to thrive in an environment where collaboration, client service, intelligence and tenacity are a must. We are looking for someone who can drive projects from initiation to completion by enabling teams to get better, managing client expectations, and providing a layer of communication between teams and stakeholders. You will be responsible for the excellent delivery of all of our work. This role analyzes and improves organizational processes, and works to safeguard quality, productivity, and efficiency throughout our production cycles. 

What you’ll do: 

  • Update | Focused on quality and efficiency and together with our account and production teams, help to shape new workstreams and the teams associated with them.
  • Analyze | Dive into the client universe to truly understand business needs, identify pain points and map a fitting way to operationalize our team to deliver.
  • Lead | Manage project delivery with specific responsibility for managing expectations both internally and externally, scheduling project meetings, managing client stakeholders at all levels, helping to control project scope, ensuring timely deliverables, and managing project risks and issues
  • Connect | Establish a strong and trusted relationship with customers and meet with them in order to define, articulate and align on business and technical requirements
  • Create | Internal and external project reporting so that timely decisions and actions can be undertaken by understanding crucial project data
  • Innovate | Contribute to the creation of processes and procedures to standardize delivery efforts as the company grows

Who you are:

  • A builder| Entrepreneurial attitude coupled with strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas. 
  • Optimistic and flexible | Dig in and figure out how to work creatively. Takes care of self and team. Balance needed to maintain stamina and positivity.
  • Innovative and adaptable | Keep up to date with evolving technologies and platforms.  Implement processes and strategies that facilitate the growth of the practice.  Embrace change and iteration.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you'll need:

  • Advanced proficiency in spoken and written English (C1 level desired).
  • 5+ years of program management, product management, project management or relevant experience within a client service organization.
  • 5+ years of leading a team in the successful delivery of design and development projects in an Agile environment.
  • Experience working in a fast-paced production environment and long term operational strategies for businesses.
  • You are approachable and good with people. You are a natural connector. You like creative problem solving and thrive when cracking operational challenges.
  • Experience in B2B digital business operations.
  • Jira knowledge and ISO is a plus.
  • Excellent teamwork and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • An elevated level of attention to detail with excellent organizational skills.
  • Proven project management skills with the ability to multitask.
  • Solid understanding of digital projects and process improvement.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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