Senior Account Manager

Wunderman Thompson

Department: Client Services

Expertise: CRM

Location: Austin, TX, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a Senior Account Manager who is responsible for the project management and orchestration of digital and print advertising, on the front lines to support the client account, and deliver on-time and on-budget campaigns. They are responsible for executing within agency process and ensuring client satisfaction through effective communication and collaboration with internal teams. Presents themselves in a professional manner in all situations – e.g. on time, always prepared.

This person should have a solid background in print and digital advertising, great communication, possess a strong sense of initiative and be comfortable working in a matrix environment.  

What you’ll do: 

  • Collaborate | Partner closely with creative and/or studio teams as well as other regional production teams to facilitate project milestones and lead client initiatives.
  • Execute | Primary point of contact for clients and accountable for successful implementation of campaigns – on time, on brief, and to budget
  • Build Relationships | Build healthy relationships with internal departments and clients
  • Stay Educated | Stay apprised on industry trends and best practices
  • Budget | Reviews quarterly scopes to ensure accuracy of volumes and vehicles
  • Evaluate | Ensures high standard of quality across all project output by teams and effectively manages client feedback

Who you are:

  • Multi-faceted | Ability to operate in dual role as account/project management
  • Detail Oriented l Able to stay on top of deadlines and many moving pieces of projects in an organized way.
  • Growth-minded | Continually look for opportunities to grow the account and improve efficiencies
  • Excellent Communicator | Being able to communicate clearly and effectively when managing any project or team is essential.

What you’ll need: 

  • A minimum of 5 years of prior agency experience.
  • CRM & Loyalty experience is preferred.
  • Experience managing integrated campaigns including print, digital, and social marcom.
  • Strong computer skills, with proficiency in Microsoft Office.
  • Meticulous attention to detail.
  • Flawless execution in management of client projects.
  • Excellent time management, able to prioritize competing deadlines.
  • Digital experience including online advertising and social initiatives, including general knowledge of HTML5.

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal..

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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