Senior Program Manager

Wunderman Thompson

Department: Project Management & Delivery

Expertise: Health

Location: Saint Louis, MO, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for: 

The Senior Program Manager is a critical member of the Account team. He or she is responsible for leading the team that is responsible for achieving each program’s objectives and stakeholders’ expectations, while balancing constraints and available resources. The Senior Program Manager will be dedicated to an account or group of accounts and will work closely with the Account leadership team to ensure that the all projects are delivered as promised, on time, in budget and with quality 

The role of the Program Manager is to provide end-to-end oversight on all projects within a defined program.  To this end, the Program Manager will act as a liaison between all stakeholders to communicate status and manage expectations, troubleshoot challenges so that issues are pre-empted or resolved quickly, ensure team adherence to established processes and facilitate the tailoring of processes as appropriate. The Program Manager will directly manage the tasks of assigned Project Managers. 

What you'll do: 

  • Manage Lead the effort to tailor processes as needed. Monitor project plans across the program with a keen eye on potential challenges and delays, proactively working to document, communicate and resolve issues as quickly as possible. Oversee financial tasks and monitor project and program-level profitability against goals/standards. Lead pricing and client budgeting activities. Lead new client set-up and onboarding Lead requirement gathering and scope definition/change activities; including monitoring ongoing work to ensure scope alignment. Lead new project kick-off activities 
  • Partner Work closely with Account Directors and Project Management on revenue recognition and forecasting exercises. Participate in Campaign Planning. Ensure seamless hand-offs among the project team, between the agency and the client and between our agency and other agencies the client may work with. Participate in the constant refinement of processes and templates to ensure the efficacy of the PMO. Mentor and coach project managers as appropriate. Assist in training of newly hired program managers. Build and continually strengthen relations with peers, members of the project teams, clients and other stakeholders   
  • Communicate | Maintain a holistic and systemic understanding of the agency workflow in order to assess and acquire resources needed to meet or exceed project objectives. Enforce and train project team on agency processes. Prepare status reports and lead client-facing status calls. Proactive interaction with other program managers. Exhibit a positive, forward-facing attitude rooted in curiosity, collaboration, problem solving and learning from mistakes 

Who you are: 

  • Knowledgeable | Possess a solid understanding of integrated tactics, and our execution processes for offline tactics, site, email, banner, mobile, and other digital tactics. Knowledge of print, digital, broadcast, media, and production process and level of efforts required. 
  • Collaborator | Demonstrate excellent communication skills in collaboration with team members from multiple disciplines. Prepare materials for meetings, execute efficient and organized meetings that are cross-functionality. Establish strong relationships across capabilities. Ability to manage the scheduling, quality and completion of multiple projects. Ability to adhere to processes yet remain flexible enough to tailoring as appropriate for each project.
  • Leader | Enforce high standards for professionalism, and model constructive problem-solving behaviors and attitudes for team members. Able to recognize team training needs and plan training sessions with senior Leads. Ability to manage the scheduling, quality and completion of multiple projects. Superior ability to impact and influence project outcomes  
  • Trailblazer | Able to identify one or more channels to gain expertise in and act as lead for the team on emerging trends or technologies. Contributor to ongoing process refinements and the creation of new processes. Superior focus on attention to detail and driving results. Ability to work under tight deadlines and manage multiple projects in various stages of completion  

What You'll Need: 

  • Minimum of 7 years program and project management experience 
  • Four-year degree in marketing, communications or project management 
  • Demonstrated experience with successful project management  
  • Project leadership experience 
  • Understanding of direct response channels 
  • Strong financial management skills 
  • Strong Microsoft Office skills 

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal..

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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