Resource Manager

Wunderman Thompson

Department: Project Management & Delivery

Expertise: Consulting

Location: München, Germany

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

We are looking for a detail-obsessed Resource Manager (all genders) to facilitate great work across the agency. This role supports primarily the busy Project Management, Strategy and Creative team, so an understanding of these resources is preferred but not essential. Also managing freelance requirements across Delivery Team. 

What you’ll be doing:

  • Ensuring all live projects are allocated to relevant resources across the teams after discussion with Team Leads and Heads of Department
  • Ensuring all team members are aware of what they are working on and any project overruns are flagged and solved with Project Managers
  • Daily trafficking and problem solving around project priorities when last minute urgent resource requests rise
  • Weekly interpretation of all resource requests from Project Managers via status meetings and the Resource profiles, leading to a solid understanding of short term and long-term resourcing
  • Running of weekly Resource meetings with Project Managers to solve clashes and ensure understanding of project status
  • Running of  a monthly macro planning meeting with all team leads of all disciplines, Delivery and Client Leads and Chief Finance Officer to react on an early stage and identify upcoming peaks
  • Identifying freelance needs; obtaining freelance sign off from the Commercial Leads and Chief Finance Officer; arranging interviews with relevant team members; negotiating rates and feedback
  • Tracking freelance utilisation and building business cases with Team Leads for freelancer extensions where necessary
  • Running weekly Freelance Utilisation sessions with the Commercial team to discuss all freelance extensions and new hires based on revenue and capacity
  • Working with the New Biz  team to ensure any project requests coming through from the wider agency network are agreed via investment or revenue via inter-agency working orders via the Commercial team
  • Oversight of capacity of all resources and hiring of freelancers  (Malt) or Network resources as and when required 

Who we’re looking for:

  • Ideally someone that is familiar with resourcing 
  • Well networked and experienced in recruiting and planning
  • Experience of managing multiple lead internal stakeholders with conflicting workload priorities
  • Exacting attention to detail and proven ability of solving resourcing issues
  • A keen problem solver with experience of resourcing a large agency in some/all of the following areas: brand campaign development, CRM, digital projects and social
  • Familiar with monitoring staff levels and ensuring the cost and hiring of freelancers is appropriate based on commercial business needs will be constantly evaluated
  • Half or full time 

What we offer you:

  • Exchange and inspiration in one of the leading global digital agency networks
  • A creative and motivated team
  • Flexible working hours
  • Mobile Office (in Germany)
  • Further training in professional topics and personal development
  • Free drinks
  • Central location with first-class public transport connections

 

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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