Account Manager

Wunderman Thompson

Department: Client Services

Expertise: CRM

Location: London, United Kingdom

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

What will you be doing:

We’re looking for an energetic CRM Account Manager/ Campaign Manager to manage client and agency relationships to deliver email & push campaigns for a UK based client. You will be part of a busy agency team who are keen to champion the needs of the client and deliver on time and to budget.

Working closely with the Senior Account/Campaign Manager and an Account/Campaign Executive, as well as a wider internal and external agency teams, you'll be owning and supporting the end-to-end delivery of inspirational CRM campaigns which aim to retain customers to our client’s loyalty programme and drive behaviour change.

On a day to day, you will manage development of BAU CRM campaigns end to end, with support from a project manager. Responsibilities include:

•Working with key clients you will understand and interpret their brief, challenging the ask when necessary to ensure Wunderman Thompson are always delivering the best solution, pulling in other members of the Wunderman Thompson team as and when required.

•Writing and contributing to briefs, as well as interpreting information and developing insights to assist in the planning/creative process, you will be the lynchpin of the team and the consistent voice of the client.

•You’ll be presenting creative work to clients, taking and challenging feedback, when necessary, Also be working with the data team you will support data strategy development to ensure the optimum audience for CRM communications

•Working closely with the finance teams estimating/reconciling own projects and ensuring projects are delivered within budget, as well as supporting with end of month invoicing

•Partner with the Adobe campaign implementation team ensuring campaign strategies are technically feasible within the client’s CRM system

•Maintaining essential team administration, such as status reports, ensuring folders are organized up to date and saved centrally, completing washups, as well as chasing approvals from clients and managing client expectations on delivery dates.

Who are you:

We’re looking for an energetic and can-do Account/ Campaign Manager, with experience in delivering campaigns end to end as well as managing relationships internally or externally, with a preference for CRM experience. Going above and beyond is something that comes naturally to you and you’re happy to roll up your sleeves and get stuck in!

Essential Requirements:

  • Project Management & organization skills are essential for this position.
  • Ability to manage a campaign from end to end with a big focus on interpreting a brief and presenting CRM creative in a clear and concise way; you will be doing this to a client regularly.
  • Always curious – never afraid to ask questions and proactively go and seek out information
  • Born ready - Whether it’s a meeting, a call or a de-brief, prepare in advance.

What we can offer you:

We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.

We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community. 

Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.

Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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