Quality Assurance Analyst

Wunderman Thompson

Department: Production

Expertise: Production

Location: Austin, TX, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for: 

Wunderman Thompson is seeking a QA Analyst who will confirm accuracy and provide support throughout the development and launch of CRM, SMS and in app campaigns. This role involves reviewing campaigns for content and copy accuracy, functionality, rendering quality, and confirming deployment set up accuracy including data and segmentation. He or she will clearly communicate all inconsistencies back to the appropriate resource for correction. In addition, the QA Analyst is responsible for maintaining and continuously improving process and quality assurance documentation. An ideal candidate will guide the customer as needed, providing input on strategy, including product advisory support and enablement. This position requires a high level of organization and attention to detail to deal with a large volume of campaigns in various stages of the process.

What you’ll do: 

  • Collaborate l Work with the deployment team to understand key campaign inputs and parameters, such as audience, creative assets, data-driven personalization, and developing an appropriate customer specific testing approach. 
  • Review l Ensure optimal quality by reviewing coding, creative content including copy and visual elements, functionality, data segmentation, and deployment configuration, including subject lines, audience selection/exclusions, and send date and time. 
  • Find Solutions | Accountability for resolving issues, proposing solutions, and escalating to the appropriate person to the point of resolution. 

Who you are: 

  • Diligent l Follow checklists to ensure the campaigns are delivered as designed across both content and data as well as on time. 
  • Proactive l Understand technical problems and suggests process improvements. Troubleshoots quality issues and modifies test procedures and documentation as needed.  
  • are comfortable and encouraging.  Evangelizes quality to team, colleagues,  
  • Optimistic and focused | Dig in and figure out how to work around problems. You place an importance on the details and can manage your time across many projects

What you’ll need: 

  • Minimum of 2 years of experience managing QA of projects in an agency or consulting environment and working with deployment teams 
  • Experience in both content and data testing 
  • Prior experience with Litmus and Email on Acid 
  • Experience working on marketing automation and cross channel campaign management software such as Selligent, MessageGears and Zeta 
  • Hands on knowledge of direct/web-based marketing campaigns and customer data and analytics 
  • Knowledge of segmentation and deployment services and digital marketing 
  • Knowledge of lead scoring and lead life cycle 
  • Should have working knowledge about smart campaigns, smart list targeting, scheduling, and setting up process flows 
  • Competency with Adobe Creative Cloud 
  • Test plan formulation, creating test design specs, test matrixes 
  • Knowledge of tagging and Bitly 
  • Understanding of campaign management life cycle and execution process flow  
  • Strong knowledge of defect tracking, reporting and triaging with modern tools (TFS, DevOps, Spira, Jira) 
  • Experience working with common project management tools such as Smartsheet, Jira, Confluence, Microsoft Project, Slack, Workfront and Microsoft Teams.

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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