Account Manager

Wunderman Thompson

Department: Client Services

Expertise: Production, Technology

Location: Austin, TX, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for: 

The Account Manager is responsible for executing agency processes and ensuring client satisfaction through effective communication and collaboration with the clients, global production team, and the creative teams to deliver marketing deliverables on time and on budget. 

What you’ll do: 

  • Client Advocate | You will fully represent and embed the client’s Interest in the day-to-day operations of production. You would work to establish operational and performance goals; monitor performance to ensure we are meeting their KPI’s.  You would be the escalation point for our clients in resolving issues while building multi-tier relationships.
  • Leader | Enforce high standards for professionalism, and model constructive problem-solving behaviors and attitudes for team members. Able to recognize team training needs and plan training sessions with senior leads.
  • Knowledgeable | Possess a solid understanding of integrated tactics and execution and deployment processes for CRM, SMS, in app experiences and other digital channels. 
  • Collaborator | Demonstrate excellent communication skills in collaboration with team members from multiple disciplines. Prepare materials for meetings, execute efficient and organized meetings that are cross-functional. Establish strong relationships across capabilities. Ability to manage the scheduling, quality, and completion of multiple projects. Ability to adhere to processes yet remain flexible enough to tailoring as appropriate for each project.

Who you are: 

  • Multi-faceted | Ability to operate in dual role as account/project management
  • Detail Oriented l Able to stay on top of deadlines and many moving pieces of projects in an organized way.
  • Open and Collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion team environments that are comfortable and encouraging
  • Excellent Communicator: Being able to communicate clearly and effectively when managing any project or team is essential.

What you’ll need: 

  • BA/BS in Advertising, Marketing, Business, or Communications preferred
  • 3-5+ years' experience in Project/Account Management role, preferably in the agency/advertising space
  • Knowledge of basic design/production applications such as Adobe suite
  • Familiar with digital and/or print production platforms
  • Basic knowledge of the creative development process is a plus

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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