Program Director

Wunderman Thompson

Department: Project Management & Delivery

Expertise: Communications, CRM, Production

Location: Antwerpen, Belgium

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

As Program Director, you lead delivery across an integrated program – coordinating a team across multiple media channels and campaigns including; content origination, video, long copy, production design, CRM, digital, bannering, events, social. 

You have responsibility forecasting resource and revenue against annual and quarterly client scopes, as well as work with the client service, strategy and creative and production departments within the agency, other Wunderman Thompson and WPP agencies and preferred partners. 

You will also head up a team of Program Managers, lead casting and resource discussions and provide leadership, guidance and escalation for live projects, and drive discussions on process improvements through facilitating wash-up reviews. 

Tasks and responsibilities 

  • Partner tot the Account Director in operational delivery for your clients. 
  • Senior client engagement on approach, process and delivery matters 
  • Ongoing assessment of risks and issues and identifying operational and organisational process improvements 
  • Provide delivery oversight ensuring the correct processes and checks are in place  
  • Approver of all SOW’s for full campaign deliverables, or task orders for smaller projects 
  • Providing leadership on all delivery and financial matters across your team 
  • Setting up and maintaining relationship with group technology partners and 3rd parties 
  • Oversee the resourcing function across your account; ensure staffing decisions align with overall project profitability, contribution margin and agency growth targets 
  • Forecasting freelance PM resource requirements 
  • Develop team members through coaching, mentoring and career development. 

Who you are 

We are looking for a team leader but also someone who has a ‘whatever it takes’ mentality and willing to roll up their sleeves and get stuck in. 

  • Meticulous attention to detail but able to communicate at Macro, Miso and micro levels 
  • Depth of financial acumen around revenue and forecasting 
  • A proven track record (7 – 10 years) as a program or project manager operating at a senior level within an agency.  
  • Depth of experience in Integrated, multi-channel campaign development and execution 
  • Operational experience across various tech systems (e.g DAM, Workflows, PIM, CRM, AEM) 
  • A leader who can facilitate and drive change. 
  • Breadth of experience in project management tools and methodologies (certification an advantage) 
  • Integrated understanding of the creative process, digital, print, and content production 
  • Manage client relationships on delivery and provide clear and well-structured communication 
  • Educate project and account teams on financial impact of decision-making
  • Solution focused across delivery processes  

We Offer

  • A competitive salary with fringe benefits
  • A team of experienced advertising grandmasters and young prodigies
  • A warm and welcoming atmosphere that encourages debate and teamwork
  • We are part of the WPP Network, which offers opportunities for your further training and career

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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