UX Lead

Wunderman Thompson

Department: Consulting

Expertise: Consulting

Location: Johannesburg, South Africa

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Key Responsibilities:

Design & Research

  • Provide leadership in the creation of digital products and services for projects in excess of R300k; including a heuristic, expert assessment of strategic value, usability, design and content
  • Effectively manage design resource within a project to facilitate the delivery of a digital product on budget and on time
  • Lead research and user testing activities; from in-person ethnographic studies to one-on-one user testing
  • Act as an ambassador for the experience design team. Sell and evangelise the value of UX and design both internally and to clients in order to win more engagements
  • Translate strategic design principles into controls, mechanisms and processes that users require to meet goals
  • Create user journeys, information hierarchies and experience design approaches (from sketches to oversight of final designs), in support of campaigns, new destination launches and ongoing improvement initiatives
  • Brief teams and be the product owner for UI outputs

Experience Design

  • Provide leadership across an experience design stream
  • Management of resources within a project
  • Excellent presentation skills both orally and digitally
  • Handle stakeholder presentations and walk-throughs
  • Oversee UI / UX designs for digital product
  • Excellent oral and written communication and presentation skills
  • Translate strategic design principles into controls, mechanisms and processes that users require to meet goals
  • User journeys, CX maps, IAs and any other facet of experience design
  • Play a lead role in the annotation of wireframes or functional requirements
  • Support the pitch process as a subject matter expert
  • Use analytics and other evaluation tools to help measure the impact of strategies
  • Creating the information architecture and interaction design
  • Understanding target audiences' needs, tasks, and goals and translating them into creative concepts and functional components
  • Working closely with team to translate business requirements into meaningful interactive experiences
  • Leading and/or participating in immersive user research, concept testing, and usability testing
  • Developing and/or participating in the development of user personas and scenarios to clarify results of user research and focus the team's design efforts on the needs of key users
  • Collaboratively developing prototypes for demonstration of concepts to clients
  • Conducting competitive audits and market research
  • Developing and documenting detailed user experience specifications for highly interactive interfaces
  • Participating in User Experience thought leadership in both the company and the industry


  • 5-7 years industry experience 
  • Tertiary qualification 



At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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