Data Analyst - CRM
Data Analyst - CRM
Department: Data & Analytics
Location: London, United Kingdom
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
What you’ll be doing:
This is an exciting opportunity working on one of Wunderman Thompson’ newest account (one of the largest and most loved global brands), joining a new team of analysts we are setting fresh for this client.
We are looking for an exceptional and talented person who will want to show how reporting and analytics can have a positive impact on understanding customer behaviour and developing the right marketing strategies.
The Analyst will be responsible for designing analytical methodologies and then delivering the analytical outputs. You will work closely with other team members to ensure all output delivers impact and value.
The role will sit within the Analytics team (part of our Wunderman Thompson Data Centre of Excellence for EMEA) which is focused on providing analytical solutions for clients including Microsoft, Shell and BT. This role is focused on one client.
- You will be responsible and own the delivery of customer base analysis and Insights for the client
- You will be working on automated reporting and creating dashboards across CRM and Digital data, and some exposure to data modelling.
- You will have ownership of all results, as well as spotting opportunities for improvement in methodologies used
- You will be working with wider Wunderman Thompson teams to ensure smooth delivery of analytical tasks
- You will be able to take advantage of training opportunities that will develop your analytical skills
Who we are looking for:
- Experience in a data and analytics function
- Experience of writing code using SQL and R (reading, debugging and developing code)
- Experience of devising, implementing, and managing reporting and dashboard design, update, and automation (Power BI, or any equivalent tool)
- Excellent communication and presentation skills; making the complex simple for internal and external stakeholders
Nice to haves:
- Experience of Azure/Databricks
- Experience in managing a small team of one or two analysts.
- Good storytelling via PP
What we can offer you:
We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.
We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community.
Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders. To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.
Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.