User Experience Manager

Wunderman Thompson

Department: Experience

Expertise: CX

Location: China,

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

What you’ll do

  • Responsible for formulating beauty or sport e-commerce user experience strategies for brand customers, working closely with e-commerce and design teams to improve brand online awareness, develop brand online store upgrades, and design cross-channel user experience and processes, including but not limited to official websites, T-malls and WeChat Mini Programs.

  • Deeply understand the whole process of user experience design, provide detailed design, process and interaction methods for brand customer related projects, and complete high-quality work on schedule.

  • Communicate with various business departments, optimize the contact points between brands and users, monitor the collection of online store evaluation systems and indicators, and continuously optimize and improve the online sales experience of brand customers. 

Who you are

  • Bachelor degree or above, major in e-commerce, design and other related majors
  • More than 5 to 8 years of user experience and interaction design and management work experience, familiar with the indicators of Tmall, and other e-commerce platforms; relevant experience in beauty or sport industry is preferred.

  • Have a deep understanding and practical experience of user experience research methods, tools and technologies.

  • Excellent interpersonal, communication skills and team management experience. 

  • Fluent in English to collaborate with local and regional teams

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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