IT Support Engineer (Wunderman Thompson Commerce)

Wunderman Thompson

Department: Support

Expertise: Technology

Location: Amsterdam, Netherlands

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Commerce

At Wunderman Thompson Commerce we inspire growth for ambitious brands. We are a full-service digital agency that enables organizations to deliver connected and personalized experiences across all digital channels. With our expertise in Marketing, Commerce, CRM, PXM and CX we deliver end-to-end solutions to our clients and create digital capabilities with impact.

Our clients include Bayer, CarNext, Häfele, Johnson & Johnson, Jumbo Supermarkten, MAC, Makro, Nestlé, Plus Retail, RTL, Scotch & Soda, Sainsbury’s, Selfridges, SharkNinja, Staples, Xerox and many more global brands. Our offices are based in Amsterdam, Haarlem, Weesp, London, Barcelona, India and Poland. Being part of the wider Wunderman Thompson Network we have access to 180 offices around the globe. Want to learn more? Visit

What you’ll be doing:

We are looking for an IT Support Engineer to join our team! The number one goal in this position is to make sure our internal office automation and beyond run smoothly and also to support the organization. As part of the IT team as IT support engineer, you’ll ensure all devices are successfully set up for high stability and performance. You’ll be the first point of contact for our users for their IT issues, questions and requests.

  • Ensure new employees have a smooth onboarding experience by delivering their IT equipment and educating them on their tools.
  • Help the organization to solve IT related issues and errors while delivering the best-in-class customer service experience.
  • Partner up with the rest of the IT team to improve automation tools, processes and systems.

What you'll need:

  • Experience working in IT supporting functions where you have proven to be the go-to person for all “IT stuff”.
  • 2-3 years experienced as an IT support engineer/analyst.
  • You have excellent knowledge of Windows Operating System and Office 365 applications (Outlook, Teams, Sharepoint, Onedrive).
  • Handling both software and hardware queries.
  • Juggling different balls at the same time is not a problem, you can remain focused working on projects, and also deliver on the day-to-day tasks. You like developing in a role where there is no typical day, and you love it this way.
  • You’re creative with your ideas, curious, honest and you dare to be bold even if it means that you make mistakes - you quickly learn from them, so they’re not repeated.
  • Fluency in English, written and spoken.

Bonus points if you have:

  • Knowledge of MacOS is a plus.
  • Knowledge of networking/architecture is a plus.
  • Knowledge of Jira/Confluence is plus.
  • Fluency in Dutch is a plus.

What you'll get from us:

  • Good primary and secondary employment conditions;
  • Informal working atmosphere;
  • Social events type of organization;
  • Possibility to work remotely.
  • Inspiring, international, and dynamic work environment where development and innovation are important;
  • Success in a fast-growing industry;
  • Room for further development, work-related training, and education;
  • And if you perform as expected: lots of freedom to create your own career.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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