Bilingual Social Media Manager - Team Microsoft

Wunderman Thompson

Department: Project Management & Delivery

Location: Toronto, Canada

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is looking for a passionate and creative Bilingual Social Media Manager to join the team driving social media accounts for Microsoft. Reporting to the Area Team Lead, you will lead the day-to-day social media management for your assigned audiences. Your network and knowledge within the education sector, developers, and IT professionals will be extensive, with key contacts within the influencer marketing spheres.

We are open to candidates in Toronto or Montreal.

Please include writing samples in English and French, i.e., web page or social posts. Attachment or link acceptable.

What you’ll do: 

  • Social Content & Planning | Create and maintain the Canada social media content calendar for assigned audiences ensuring alignment with content strategy. Community management including replying to comments & messages received across social media channels. Ensure all Microsoft social compliance and channel standards are consistently met.
  • Reporting | Ongoing social listening & influencer outreach. Regular tracking, reporting, and analysis generating actionable insights and learnings. Provide ongoing competitive bench-marking, best practices, and innovative ideas to team. Stay abreast of digital/social trends.
  • Events Support | Advise on best social media practices for event coverage. Build social strategy and planning for local events. Post event reporting and coverage.
  • Stakeholder Engagement | Ensure regional guidelines for setting up and managing social channels are followed. Be a local social media expert on tone of voice, platform features and corporate tools. Educate, support & train Microsoft stakeholders on social media and employee advocacy.

Who you are:

  • Passionate | Roll up your sleeves and bring ideas to life.
  • Curious | Able to learn and adapt to new technologies and trends. 
  • Agile | A get-things-done attitude. You dig in and figure out how to work around problems.
  • Open & collaborative | You work well in partnership with assigned clients and team members across departments. You place an importance on the details and have a desire for excellence.

What you'll need:

  • 3+ years of experience as a community manager.
  • Bilingual English/French.
  • Experience developing platform-agnostic social strategies, and with channel thinking beyond Facebook and Twitter. 
  • Proven understanding of how technology solutions are implemented today.  
  • Strong familiarity with digital strategy/media analytics and aligning strategies with business needs across all channels. 
  • Strong understanding of marketing technology, campaign development, research design, digital experiences and data & analytics. 
  • Advanced skills with Sprinklr and Opal an asset.
  • Knowledgeable about analytics and social listening platforms an asset.
  • Knowledge of Microsoft – particularly PowerPoint and Excel - brand and products an asset.

Wunderman Thompson welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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