UX Lead Designer (Wunderman Thompson Commerce)

Wunderman Thompson

Department: Consulting

Location: Amsterdam, Netherlands

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Wunderman Thompson Commerce

At Wunderman Thompson Commerce we inspire growth for ambitious brands. We are a full-service digital agency that enables organizations to deliver connected and personalized experiences across all digital channels. With our expertise in Marketing, Commerce, CRM, PXM and CX we deliver end-to-end solutions to our clients and create digital capabilities with impact.
Our clients include Bayer, CarNext, Häfele, Johnson & Johnson, Jumbo Supermarkten, MAC, Makro, Nestlé, Plus Retail, RTL, Scotch & Soda, Sainsbury’s, Selfridges, SharkNinja, Staples, Xerox and many more global brands. Our offices are based in Amsterdam, Haarlem, Weesp, London, Barcelona, India and Poland. Being part of the wider Wunderman Thompson Network we have access to 180 offices around the globe. Want to learn more? Visit wundermanthompson.com


What you’ll be doing:

  • Provide hands-on expertise and leadership in the development of user experience deliverables including site maps, user flows, wireframes, prototypes, and features and functions specifications. 
  • Perform heuristic evaluations and competitive audits on existing sites/ properties for usefulness, usability, visual design, content, and branding. 
  • Prepare, and conduct usability testing sessions as well as in-context behavioral research; Analyze, synthesize and organize research data into meaningful themes, categories, and visually compelling user models and recommendations including personas, scenarios, and storyboards. 
  • Facilitate and drive consensus in participatory requirements generation sessions such as features and functions brainstorms, rapid prototyping, and emotion brainstorms. 
  • Ability to understand customer needs, motivations and behaviors and translate them into actionable deliverables and user experience strategy. 
  • Ability to use and gather insights from website data analytics tools such as Google Analytics and other data gathering tools.
  • Provide hands-on expertise in designing user interface (UI) that delights the users, constantly pushing the boundaries of design to deliver best-in-class experience.
  • Ability to translate user goals into elegant, memorable design solutions.
  • Create high-fidelity screen mock-ups for different type of projects, such as responsive web design, mobile applications, interactive kiosks and other experiential design.
  • Collaborate with art directors and creative directors within the Wunderman Thompson network.
  • Excellent skills in visual design hierarchy, knowledge on current visual trends and passion for design system.

What you'll need:

  • Ten or more years of UX design experience for software, web applications, brand sites, mobile devices, and/or experiential design. 
  • Ability to understand customer needs, motivations and behaviors and translate them into actionable deliverables. 
  • Familiarity with and/or ability to conduct user research and provide top-level findings.  
  • Experience with UX planning and development.
  • Experience with defining business and user requirements.  
  • Strong conceptual thinking as well as obsession to detail. 
  • Experience with user interface design patterns and standard UCD methodologies across multiple platforms. 
  • Strong written and verbal communication skills. 
  • Strong client-facing presentation and communication skills. 
  • A self-starter who can self-manage as well as be a contributing member of a multi-discipline team. 
  • Demonstrated experience using research and web analytics to inform design decisions. 
  • Proficiency with low and high-fidelity prototyping tools. 
  • Proficiency with wireframe and annotation software such as Figma, Sketch, Adobe XD and Invision. 
  • An expert sketcher. 
  • BS/BA in Design, HCI or equivalent experience. 
  • A portfolio that showcases your contribution to digital projects and products that demonstrates originality, innovation, and strong problem-solving skills. 

Bonus points if you have:

  • Digital Agency experience a plus. 
  • Dutch is a plus.

What you'll get from us:

  • Good primary and secondary employment conditions.
  • Informal working atmosphere.
  • Social events type of organization.
  • Possibility to work remotely.
  • Inspiring, international, and dynamic work environment where development and innovation are important.
  • Success in a fast-growing industry.
  • Room for further development, work-related training, and education.
  • A laptop and a company phone.
  • And if you perform as expected: lots of freedom to create your own career.


At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 
When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.