Program Manager

Wunderman Thompson

Department: Project Management & Delivery

Location: Seattle, WA, United States

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is seeking a Program Manager with a breadth and depth of expertise to champion omnichannel work across multiple workstreams with a focus on the customer at the center. This is an exciting opportunity to lead the delivery of innovative solutions bringing together creative, data and technology across the entire customer journey.

As Program Manager, you are responsible for leading talented teams to understand client needs, market forces and consumer sentiments to deliver effective solutions. You will be accountable for ensuring all project deliverables are of high-quality, completed on time and on budget, and are aligned with the brand’s goals. You are able to maintain the broad vision required for executing a project, including strategic thinking and leadership from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to client satisfaction and project requirements. 

To be successful in this role, you must possess agency experience in integrated marketing, A/B and multivariant testing, and Personalization in a CRM program. You have a strong creative sensibility, a genuine interest in user-centered design, and a hands-on understanding of content production for all channels. The ideal candidate is an innovator excited to roll up their sleeves and get into the details to build processes that drive business.

What you'll do:

  • Work | Deliver work that is excellent, on time, on budget AND goes beyond the brief. You will be responsible for setting up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction.
  • People-facing | Motivate, direct and challenge teams to produce great work. Establish and manage cross-functional teams across different locations that are collaborative, efficient and high-functioning.
  • Process | Establish and manage program communication and process. You will set up the appropriate structure and tools to ensure successful collaboration and engagement across agency and client teams.
  • Financials | You will be responsible for project estimation, planning and profitability. You will build detailed project plans; manage resource allocations; and report on project status, burn rates, budgets and reconciliations to agency and client stakeholders.

Who you are: 

  • A builder | You are process-oriented and an innovator with a strong point of view and distinct voice. You have the ability and appetite to create and bring people together and inspire solutions.
  • Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be an advocate of environments that are comfortable with ambiguity, positive and encourage collaboration.
  • Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you'll need:

  • Minimum of 8 years of hands-on project leadership experience in advertising or marketing communications in a client-facing role, ideally at a creative agency or similar.
  • Strong understanding of end-to-end process for delivery in digital marketing channels. 
  • Proven track record in driving creative solutions and digital content creation.
  • Knowledge of social and mobile content creation and requirements for different channels.
  • Customer experience and journey mapping, CRM, and consumer brand marketing experience are highly desired. Good understanding of emerging web standards, user-centered design (UX / UI), optimization, and analytics.
  • Experience working on large-scale integrated, omnichannel programs with multiple parallel work streams and diverse teams (Strategy, Creative, UX, Tech, Account, and Data) across remote offices.
  • High EQ and the ability to read what a team needs to help motivate them.
  • Self-motivated and driven to build and create great work.

What we offer: 

  • Passionate, driven people | We champion a culture of people that do extraordinary work.
  • Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
  • Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
  • Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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