Account Director

Wunderman Thompson

Department: Client Services

Expertise: Commerce, Consulting

Location: London, United Kingdom

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.


WPP is the global leader in marketing and communications services and one of the world’s largest creative transformation companies.

WPP has created a start-up in the end-to-end Commerce space, Everymile. We are building out a business with a ground-breaking offering that none of our Agency Network competitors have managed to launch into yet.

Within Everymile, we are leveraging WPP’s strength in consumer demand generation, best in class commerce technologies and leading external partnerships to deliver for clients a fully managed commerce service. The service will incorporate the design, build and operation of omni channel digital commerce; everything from website development to supply chain and fulfilment.

Want to find out more about us?


What the role is

As part of the Client Engagement team, your responsibilities will be to:

  • Manage engagements with leading UK and International brands, with accountability for all services into the client
  • Act as the main point of contact, building and fostering strong relationships at all levels in the client organisation
  • Build and deliver strategic account plans to drive advocacy, promote retention and deliver account growth
  • Work with Project Managers and Services Leads to deliver end-to-end capabilities for our clients that create immediate value
  • Advocate for the client internally; collaborating with stakeholders, team members and cross-functional teams to deliver the best outcomes possible for the client
  • Provide accurate revenue forecasting, account reviews and general sales data as required



Previous Client Services Account Director or Senior/ Customer Success Manager role within IT, SaaS or Digital Trading company.

Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to establish smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online commerce experiences for consumers and brands, no matter what product, service, sector, device, or channel!


The bit…we need you to be great at!

  • Deep understanding of and experience in delivering Commerce/ multi-channel customer solutions, ideally within retail or consumer services
  • A customer-first mindset, with the maturity to hold yourself and others to account to keep our clients happy
  • Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
  • Up to date with market trends and able to advise clients on appropriate strategies


If you know some of this even better!

  • Problem solving with a creative approach to proactive identification and resolution of issues
  • Good commercial knowledge, quantitative and analytical skills
  • Experience of working in a ‘start-up-like’ environment (or developing processes from scratch to scale the business) with a high level of hands-on involvement


Desirable attributes

  • Experience of leading teams and excellent risk management skills
  • Excellent communication, presentation and interpersonal skills​
  • Clear, concise, and persuasive negotiating skills


If you need assistance or adjustment due to a disability, please contact us.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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