IT Support Engineer

Wunderman Thompson

Department: Technology

Expertise: Technology

Location: Katowice, Poland

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

We are Wunderman Thompson Technology - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Cognifide or Mirum – in 2020 we changed our names, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.

What you'll get to do:

  • Support local office for any IT-related matters, focusing on end user support, end user device set up, network and infrastructure troubleshooting and configuration
  • Use best practices base to gather requirements and address business needs in the field of service management
  • Deliver services within SLAs and report local KPIs to IT management
  • Understand and manage the local IT landscape i.e. key applications, assets, infrastructure, and services – identify challenges and work with the IT streams to implement changes when necessary
  • Serve as a local escalation point for prioritization and quality issues
  • Provide local input into global business initiatives
  • Manage vendors delivering services to Wunderman Thompson Technology to support IT services delivery
  • Assure continuous improvements in our department and recommend new solutions in this area
  • Drive local delivery of local operations and IT transformation projects (End User Services, Network, Infrastructure)
  • Navigate resources and manage assets and budget items to respond to client contracts / audit requirements
  • Drive and manage demand and local delivery of IT services
  • Develop your configuration management and process automation skills


What you should have:

  • Strong customer facing skills, in the ability to gain respect and confidence of senior stakeholders within the Company
  • Strong technical background
  • Network and infrastructure skills sufficient for troubleshooting and network configuration with help of remote network team
  • Experience in working as a part of the team
  • Leadership skills
  • Analytical skills to find, escalate and mitigate potential risks
  • Excellent English skills (min. C1)


Bonus points if you have:

  • Working experience with Jira, Confluence, Miro, Office365
  • Experience with Cisco stack, Dell switches or FortiGate
  • Previous experience with vendor and budget management
  • Previous experience with ITIL framework (ITIL certificate would be an asset)


What we offer:

  • Salary depending on presented skills: 9000-12000 PLN gross (Contract of Employment) or 10000-13000 (B2B). Choose the employment type that works best for you
  • Annual bonus reliant on the company profit
  • Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
  • Additional paid days off as an anniversary reward
  • Cafeteria system (MyBenefit) and Lunch compensation ( vouchers) 
  • Private healthcare for you and your family (Luxmed VIP package)
  • Group insurance and travel insurance
  • Co-financing your holidays, kindergarten, Multisport Plus, and others 
  • Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
  • English lessons during work hours
  • Office and online integration events and team building activities
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Support from your first days at WTT - a designated mentor who will support you through your whole career at WTT
  • Work equipment tailored to your needs with delivery to your door


We are a part of Wunderman Thompson. Learn more about our Polish offices on dedicated social media: Facebook WT Tech Poland, Instagram WT Tech Poland

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click the "Submit Application" button above, this will send all the information you have added above to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.