Social Community Manager

Wunderman Thompson

Department: Marketing

Expertise: Communications

Location: Manila, Philippines

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Job Description

  • Responsible for managing selected client’s social channels in APAC
  • Minute by minute participation in conversations that surround our client’s brand, products and services – identified by active listening, social monitoring and ongoing research
  • Answering comments and being a brand evangelist within a range of social properties
  • Distributing or seeding content and promoting it within real-time conversations
  • Flagging detractor/content threats and advocate/content opportunities to the team that are uncovered through direct interaction with consumers
  • Leading the client relationship on a local level
  • Liaising with internal client departments to frame responses as and when required
  • Identify and analyze issues as input to the development channel management strategy
  • Moderating content on owned media properties
  • Inputting into the content strategies and owned property strategies, owning and evolving conversation, developing content calendars and production schedules
  • Identify key tactical moments for our clients locally and have the ability to swiftly put them into action with the creative team
  • Moderating content on owned media properties
  • Social reporting of managed channels on a monthly basis
  • Able to interpret social media metrics data and in turn, communicate and implement relevant insights and learnings to creative teams and the international community management team
  • Have the ability to work very closely with the Social Media performance team to ensure all comms are developed, deployed and measured in line with best practices
  • Working with community managers and creative team members directly & indirectly in other countries

Qualifications

    • Fluency in English, with 3 – 5 years of experience
    • An active participant in the blogosphere, with demonstrable engagement in blogging, microblogging, forums, and other key online engagement activities
    • Experience in digital PR/blogger outreach/content seeding/buzz generation is a plus
    • Agency experience
    • Native understanding of the APAC region

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.  As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency.  For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.  

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